大庆招聘

岗位职责:

Primary Objectives:

?Achieve retail sales plan by door.

?Achieve ranking objective by door.

?Educate/empower field sales force via in-store coaching: selling skills, product knowledge, and customer service.

?Conduct regional training class.

?Inspire, educate and motivate field sales force. Be their leader and mentor.

?Organize and host regular VIP and facial events to retain and nurture customers


Time Allocation:

In-store Coaching 60%
Sales Management 15%
VIP Event Preparation and Execution 20%
Classroom Training 5%
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KEY RESPONSIBILITIES:

In-store Coaching: (60%)

?Work closely with the Education Manager to ensure that the highest of La Mer service standards are maintained. Coach each La Mer Expert and La Mer Therapist on specific service/selling behavior and best practices via role-play exercises.

?Work closely with the Education Manager to groom Counter Manager to become more effective at managing La Mer Experts.

?Lead by example via counter coaching - work alongside each Counter Manager and La Mer Expert to provide on-going Education (customer service, selling skills/product knowledge, and personal grooming).

?Review on a monthly basis each La Mer Expert – Productivity, AUS, IPT, customer service, % of Trio sales, customer retention. Enhance performance and address concerns via in-store coaching.

?Review on a monthly basis each La Mer Therapist – Facial skills, customer service, facial execution.

?Conduct quarterly field force appraisals in conjunction with the Counter Manager. Recommend/implement course of action – training needs etc. Submit quarterly appraisals to both Sales Manager and Education Manager for review.

?Attend quarterly training sessions with the Education Manager to improve skills and knowledge.

?Recruit (with both Sales Manager & Education Manager) all new La Mer Experts and La Mer Therapists


Sales Management: (15%)

?Collaborate with Sales Manager to develop monthly counter targets and action plans.

?Coordinate with store management on all counter related matters.

?Submit a monthly Journey Plan to both Sales Manager and Education Manager at the beginning of each month. This Journey Plan should appropriately reflect Sales and Education priorities.

?Actively participate in the monthly field force meetings and review with both Sales Manager and Education Manager on issues such as achievement of sales targets, key business issues, service level, education concerns etc.

?Enforcement of after-sale service to meet requirements set up by brand

?Strictly enforce SOP in all aspects

?Counter system be maintained properly (report, counter image, merchandising, fish tank, flowers, samples, testers control, competitor activity tracking, etc)

?Ensure accurate and complete customer’s information (including favorite magazines, personal details, etc) in the Customer Profile card

?Sampling & subsequent purchase record tracking

?Ensure full data input into Retail-Pro (accurate address, sampling redemption record, etc)


VIP Event Preparation and Execution: (20%)

？Coordinate venue decoration, venue liaison, and all other details as directed by brand

？Ensure the execution of all VIP events (including facial events) meet La Mer’s gold standard

？Ensure all event logistics are properly arranged as directed by brand

？Assist brand in conducting VIP Events


Classroom Training: (5%)

?Conduct all regional training together with Education Manager.

?Conduct ad hoc “refresh” classroom training on a need-to basis as directed by Education Manager.
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Measurements:

?Achievement of retail sales plan.

?Achievement of store ranking objectives.

?Achievement of impeccable field force grooming standards and customer service level

?Achievement of excellent execution of VIP events

?Achieve staff recruitment and retention rate of >80%

任职资格:

QUALIFICATIONS / OTHER REQUIREMENTS:

1.College diploma

2.Proficient in English a plus

3.Previous field sales experience in luxury goods industry.

4.Computer literate: Word and Excel (desirable).

5.Well-groomed and confident female. Always present herself in a manner that reflects the standards of La Mer brand.

6.Likes to sell (is an excellent salesperson).

7.Counter-based office. Must wear full La Mer uniform at all times during working hours

8.Excellent coach and communicator.

9.Ability to manage multiple responsibilities in a fast paced, demanding environment.

10.Self-reliant with the ability to make solid business decisions independently.

11.Team player, inspires and mentors a team, likes to lead by example, inspires enthusiasm.

12.Excellent organizational skills.

13.Creative and enjoy working with details.

   雅诗兰黛集团由雅诗兰黛和约瑟夫兰黛创始于1946年。如今，雅诗兰黛集团傲居世界化妆品行业领先地位，生产和营销高品质的护肤、彩妆、香水和护发产品。集团旗下拥有超过25个知名品牌，产品行销全球150多个国家和地区。
    2002年，正式成立在中国的全资子公司，一直致力于为中国消费者提供***品质的产品和服务。集团经营着Estée Lauder雅诗兰黛、Clinique倩碧、Origins 悦木之源、La Mer 海蓝之谜、M.A.C魅可、Bobbi Brown芭比波朗、Tom Ford Beauty汤姆福特美妆等高端护肤彩妆品牌，以及Jo Malone London祖玛珑、Ermenegildo Zegna杰尼亚、DKNY等香水品牌。
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