大庆招聘

职位描述：
2.3.1 Customs clearance status check
? Progress of the car(incl. ETA, Customs and CIQ release): Normally 6-8 WD after ATA, need to check daily tracking report and feedback to dealers;
? Progress of the importation certificate (incl. Customs, CIQ,COC/MEP,SAT) : Need to check daily tracking report and feedback to dealer the progress of importation certificates, if dealer require tracking no., check with CC broker and feedback afterwards;
? Special application (incl. re-application of importation certificate, data correction):Fill application form and sent to related colleague and CC broker after confirmation;
? Registration failure: Make initial analysis(e.g. wrong understanding, system transfer problem, wrong data, Homologation related or others), forward to related colleague and feedback to dealer afterwards;
? Check each port daily Customs and CIQ progress;
? Set-up standard answer to dealers for similar questions;
? Summary the questions and feedback to Customs team in weekly base per requested format;

2.3.2 Vehicles status check (hold and release)

? Checking available information and IT system for the answers to the dealers
? Communication with BMW VDC onsite technicians to check the estimated vehicles release information and vehicles rework/TA status
? Communication with BMW internal colleagues for vehicles status
? Supporting dealers’ request to release the cars with the advance agreement by the BMW after sales colleagues or BMW VDC onsite technicians


2.3.3 Vehicles transportation status tracking

? Vehicle system and physical status check via available information and IT system, and answer dealers inquiries on the release status;
? Communication with transportation carriers for dealer arrival date estimation, and providing feedback to the dealers
? Explain the logistics handover standard to the dealers in case dealers hold the handover sheet for whatever reasons;

2.3.4 Complaints

? Capturing complaints or near complaints from the dealers on the logistics service related questions with defined format and documentation requirements
? Solving the questions or problems by providing basic clarification on BMW logistics business principles
? Assignment of the case to BMW logistics responsible process owner for further resolution
? Feeding back the resolution to the dealers
? Open and close the case ticket
? Weekly/monthly service review and handling status report per required format, monthly cases analysis and improvement measures proposal
? Other supporting service per request


Required qualifications:
? Basic business English level
? 1-3 Years relevant working experience in automotive industry and customer care service.
? Capability or quick process understanding for finished vehicle logistics processes
? Excellent communication skills 举报 分享

Formel D is a global service provider to the automotive and component supply industry. The company develops leading concepts and individual, scalable solutions for quality assurance and process optimization along the entire automotive value chain - from development to production through to aftersales. With its services, Formel D helps get vehicles and components ready for the market and makes sure that service processes are implemented and optimized. This range of services extends from testing, reconstruction, rework and retrofitting of vehicles and components to quality testing, including the rectification of minor faults, through to assuming the overall responsibility for outsourced process steps in development, production and aftersales. Training and consultancy services safeguard the transfer of know-how. Formel D has over 6,000 people from 45 nations operating in intercultural teams in more than 80 branch offices across 19 countries.
In China, Formel D operates currently through 6 offices with more than 1000 employees. We established Shanghai Formel D Technology and Engineering Co., Ltd. in Shanghai in 2005, and expanded our presence successively in Beijing, Shenyang, Changchun, Chongqing and Chengdu. Always seeking to surpass what we have achieved in the past, we also focus on exploring further high quality resources, in order to continuously provide our customers with the best solutions.
Please visit our website *************** for more information.

福迈迪集团是一家旨在为汽车行业及其零配件生产商提供全球化服务的企业。公司以行业领先的理念，为客户量身定制解决方案，确保产品质量和流程优化，其服务涵盖整个汽车行业价值链，从产品开发、生产直至售后。福迈迪帮助企业使整车及零件适应市场需求，并保证服务过程实现最优化。这些服务涵盖了从车辆检测，返修，返工以及改装，以及对零件的质量测试，故障零件返修；到全面承担客户针对各环节的外包服务，包括产品开发、生产以及售后。我们提供的培训及咨询服务将确保技术的转移和交流。福迈迪在全球拥有共计45个国籍，超过6,000名员工组成的跨文化运营团队，在19个国家拥有80多个分公司。

上海福迈迪工程技术有限公司作为福迈迪集团的全资子公司，于2005年成立于上海。此后业务相继发展到北京，沈阳，长春，重庆，成都等地，目前拥有员工超过1000人。在不断寻求突破的同时，我们更致力于拓展更多优质资源，以求为我们的客户提供持续的解决方案。
更多信息请访问福迈迪官方网站： ***************
邮箱：recruiting.china@formeld.com