大庆招聘

职位描述：
ACTIVITIES

HEALTH & SAFETY

You are responsible for your own safety and that of others, and as such you will respect the applicable health and safety rules and report any risk situations

AREA OF ACTIVITY - DAILY ROUTINGS

- Handle customer bookings & resolve their enquiries in a timely manner
- Handle customer complaints according to company procedures and standards
- Provide customer appropriate and relevant information when required
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow SOP (Standard Operational Procedure) and process shipment in regard with both routing orders and ad-hoc request from customer
- Apply New Customer in System
- Assist in the Preparation of Notes/Materials for Customer Meetings if any
- Control AR
- Handle daily, weekly & monthly KPI reports if any
- Operational Issue Resolution
- Perform other duties as assigned by management
- Follow Code of Conduct

AREA OF ACTIVITY - COMMUNICATION WITH INTERNAL AND EXTERNAL

Internal
- Coordinate with other departments to facilitate OFR Operations to meet customer requirements
- Support supervisor to prepare any required reports
- Assist supervisor in handling export through completing all assigned duties and tasks
External
- Customer Complaint Management
- Customer Relationship Management

AREA OF ACTIVITY – PEOPLE MANAGEMENT

- Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization’s business processes

EXPECTED PERFORMANCE

？
？ Accurate booking process, finishing job within the working time / efficient work methods
？ Informal influence to enable improvement and change within the organization
？ Customer satisfaction
？ Adherence to ISO standards


INTERNAL AND EXTERNAL RELATIONS

INTERNAL
？ Other department in the same company
？ Ops Team
？ Sales Team
EXTERNAL
？ Customers
？ GEFCO subsidiary/agents


REQUIRED PROFILE

COMPETENCIES Teamwork:
Works cooperatively with others to achieve objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions

Accountability:
Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results

Communication:
Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Self Management:
Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Results Orientation:
Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals

KNOWLEDGE Foreign language :
？ English (fluent oral & written)

Computing knowledge :
？ Familiar with Microsoft Office Software


Skills/Knowledge :
？ Basic Knowledge of Seafreight
？ Standards and procedures relating to activity
？ Interpersonal skills
？ Team spirit
EXPECTED YEARS OF EXPERIENCE & EDUCATION ？ 1 ~ 2 years of relevant experience preferably in the Freight Forwarding and Logistics industry
？ Colleague Degree 举报 分享

GEFCO is now the benchmark in industrial logistics, with its five major areas of expertise - Overland, Overseas, Warehousing and Reusable packaging, Finished Vehicles Logistics and Customs and tax representation - GEFCO provides innovative global solutions to all industrial logistics problems, whether domestic or international, inbound or outbound. Present in 150 countries, GEFCO is one of the top 10 European groups. It achieved sales & revenue of 3.6 billion Euros in 2015 and employs a staff of 11,200. The Group, which has over 300 facilities worldwide, is developing in Central Asia, Central and Eastern Europe, Middle East, Eastern Asia and South America.
Website: *************
GEFCO in Asia
Asia is a top priority in GEFCO’s growth strategy. With a presence in China and especially in Hong Kong, the Group operates across the entire region through a network of partners. China is on track to becoming the world’s largest automobile market and GEFCO’s aim is to focus its expertise in this area and then extend it to other industrial sectors.

Started operation since 2003 and became 100% integrated subsidiary in 2008, GEFCO’s presence in China is confirmed by four entities, covering 10 cities. GEFCO China offers door-to-door sea or air transportation service; designs and implements logistics solution for global sourcing supply chain. It also brings its profound expertise in inbound logistics, in-plant logistics as well as logistics expertise in finished vehicles to the China market. GEFCO Hong Kong specialises in intercontinental maritime, air traffic as well as warehousing service. The Dongfeng GEFCO joint-venture is specialised in inbound freight logistics. The new SMGL joint-venture (a partnership with Minsheng Shipping), manages inbound and outbound logistics of the new CAPSA site (Chang’an Automobile PSA) based in Shenzhen.

捷富凯集团
作为欧洲领先的物流服务供应商，捷富凯凭借其在陆路运输、国际贸易、仓储及可重复利用的包装、整车物流以及海关和税务代理五大领域的专长，为国际、国内客户以及出厂入厂物流提供创新的全球解决方案。集团业务目前已覆盖全球150个国家，位列欧洲十大物流集团之一，2015年总营业额达36亿欧元。捷富凯在全球拥有300家分支机构，员工数量达到11,200名，目前正着力拓展中亚、东亚、中欧、东欧、中东和南美等地的业务。
公司网站: *************

亚洲地区是捷富凯目前全球拓展的优先地区，其总部设于中国上海。
捷富凯于2003年进入中国，2008年成立外商独资子公司。在国内现有四家主要运营实体，业务网络遍布全国10个城市和地区：包括上海，北京，天津，厦门，武汉，广州，青岛，深圳，成都和香港。捷富凯（中国）业务范围包括海空运全球货代业务，全球采购物流仓储方案，入厂物流及厂内物流，专业汽车物流。捷富凯（香港）提供客户海空运全球货代业务，物流仓储方案。东风捷富凯主要负责东风标致雪铁龙汽车公司VMI供应商库存管理和厂内物流及生产线边物流。民生捷富凯负责深圳的长安标致雪铁龙的出厂汽车物流和入厂物流。