Product Up Engineer 产品质量跟进工程师 (职位编号：2274BR)
Volvo Car China 沃尔沃汽车中国
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：汽车
职位信息
- 发布日期：2017-01-06
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 学历要求：本科
- 语言要求：英语 熟练
- 职位类别：客服及支持
职位描述
职位描述：
Position Title Product Follow up Engineer
Name of Position holder
Purpose of the Position To manage product follow up function within area of responsibility and related investigations.
To organize product follow up, investigate and feedback valuable information for product improvement, as well as maintaining fluent communications with dealers and CMQ (Current Model Quality).
Reports to Technical Support Senior Manager
Position Level
Department Customer Service
Key responsibilities ? Identify, define, quantify, and prioritize product deviations, trends and early warnings from the market based on multiple in-data sources e.g. TIE Vehicle Reports (VR), TJ, SPJ Warranty / QW90, Customer relations and Technical Support, and provide sufficient feedback for product improvement purpose.
? Initiate to collect/update sufficient information to support identified quality issues and follow up solutions e.g. SACS.
? Responsible for updating and securing agreed targets in SACS.
? Issue Technical Journals/Service Product Journals within area of responsibility.
? Support CCM department with technical related questions/analysis.
? Give feedback to parts department regarding escalating trends that may impact parts availability to dealers.
? Responsible for organizing dealer meetings within job scope.
? Establish and maintain communication between CMQ and dealers by e-systems and other tools on a daily basis.
? Initiate, execute and follow up activities as required to ensure that key responsibilities are meet.
Key Performance Measurement ? Collect data for SACS case building.
? Provide information updates for SACS concerns items and data bi-weekly to the issuer of the SACS concern.
? Update Top Quality Concern status (one pagers) on a monthly basis
Academic Qualifications Required
Education: Bachelor degree
Experience Required Experience:
At least 5 years of experience in the automotive field.
Must have general understanding of customer service business.
Preferably experience of dealer network management in related area
English skills:
Verbal and written.
PC skills:
Good with: Words, XLS, PPT and WEB based applications.
Communication and interpersonal skills:
Willing to initiate communications and able to express and accept opinions in a professional way.
Leadership skills:
Develop
Ability to act independently:
Good Team working skills and networking ability. Analytical and self driven person with inspirational and motivating appearance.
举报
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Position Title Product Follow up Engineer
Name of Position holder
Purpose of the Position To manage product follow up function within area of responsibility and related investigations.
To organize product follow up, investigate and feedback valuable information for product improvement, as well as maintaining fluent communications with dealers and CMQ (Current Model Quality).
Reports to Technical Support Senior Manager
Position Level
Department Customer Service
Key responsibilities ? Identify, define, quantify, and prioritize product deviations, trends and early warnings from the market based on multiple in-data sources e.g. TIE Vehicle Reports (VR), TJ, SPJ Warranty / QW90, Customer relations and Technical Support, and provide sufficient feedback for product improvement purpose.
? Initiate to collect/update sufficient information to support identified quality issues and follow up solutions e.g. SACS.
? Responsible for updating and securing agreed targets in SACS.
? Issue Technical Journals/Service Product Journals within area of responsibility.
? Support CCM department with technical related questions/analysis.
? Give feedback to parts department regarding escalating trends that may impact parts availability to dealers.
? Responsible for organizing dealer meetings within job scope.
? Establish and maintain communication between CMQ and dealers by e-systems and other tools on a daily basis.
? Initiate, execute and follow up activities as required to ensure that key responsibilities are meet.
Key Performance Measurement ? Collect data for SACS case building.
? Provide information updates for SACS concerns items and data bi-weekly to the issuer of the SACS concern.
? Update Top Quality Concern status (one pagers) on a monthly basis
Academic Qualifications Required
Education: Bachelor degree
Experience Required Experience:
At least 5 years of experience in the automotive field.
Must have general understanding of customer service business.
Preferably experience of dealer network management in related area
English skills:
Verbal and written.
PC skills:
Good with: Words, XLS, PPT and WEB based applications.
Communication and interpersonal skills:
Willing to initiate communications and able to express and accept opinions in a professional way.
Leadership skills:
Develop
Ability to act independently:
Good Team working skills and networking ability. Analytical and self driven person with inspirational and motivating appearance.
职能类别： 客服及支持
公司介绍
沃尔沃汽车集团拥有22,000余名来自全球各地的员工，“友好和尊重”的企业文化把我们紧紧团结在一起。为了将沃尔沃打造成为全世界最具进取精神、最受人热爱的豪华汽车品牌，我们将“人”视为组织发展的核心。正是这些拥有专业技能、敬业奉献的员工才能成就沃尔沃汽车的宏图伟业。为了实现这一宏伟的目标，我们热情期待更多富有激情、充满活力、具备商业意识和创新动力的人才加入。
在沃尔沃汽车，我们充分尊重员工的个性差异。作为跨国企业，我们将为你提供与来自不同国家和地区的同事共事的机会，我们还将根据员工的实际情况提供良好的职业发展机会。我们相信，人才的力量会为你充分发挥潜能创造无限的条件。如果你也有同样的梦想，那就请立即加入我们吧！与我们共同携手设计打造下一代安全、环保、智能的豪华汽车！
在沃尔沃汽车，我们充分尊重员工的个性差异。作为跨国企业，我们将为你提供与来自不同国家和地区的同事共事的机会，我们还将根据员工的实际情况提供良好的职业发展机会。我们相信，人才的力量会为你充分发挥潜能创造无限的条件。如果你也有同样的梦想，那就请立即加入我们吧！与我们共同携手设计打造下一代安全、环保、智能的豪华汽车！
联系方式
- 公司地址：嘉定区绿意路2088号 (邮编：201815)
- 电话：15828553586