大连招聘

职位描述：
Responsibility：
？ Participate in the delivery of Computer Support Service Catalogue, and ensure agreed service levels are met.
？ Maintain service to the business according to business needs
？ Interface with other resolver groups/suppliers in order to assist in providing solutions
？ Ensure our customers remain up to date and informed on issues and initiatives relating to the areas of accountability outlined above
？ Receiving end user request through ticketing tool.
？ Provide resolutions if under scope else assist User in providing E2E assistance in case if the issue is out of Scope
？ Ticket creation/Categorization / Prioritization
？ Ticket escalation to respective Support Group
？ Incident resolution and recovery
？ Ticket Closure.
Requirement：
3+ years experience End user computing support
1. Solid interpersonal and communication skills, ability to interact effectively with both technical and managerial audiences
2. Clear and strong customer focus and relationship
3. Good Analytical & Coordination skills are essential.
4. Strong work ethic, combined with ability to work independently
5. Good interpersonal and communication skills
6. Flexibility and ability to prioritise competing demands
7. Must be flexible and able to accommodate occasional off-hours work
8. Ability to perform in adverse situations
1. Strong knowledge on Desk top / laptop hardware ( Intel /Dell/ HP/ IBM)
2. Good knowledge on flavors of OS ( Windows)
3. Good knowledge on problem solving approaches
4. MCP / MCSE qualified engineer
5. Smart phones configuration and support.
6. Basic Application / software installation and trouble shooting.
7. Sharepoint support.
8. Networking\VPN troubleshooting
9. User Adminstration tasks\Active Directory
10. Office 365 support
1. Skills in written and verbal communication.
2. Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution
1. English skill Verbal and writtem
2. Knowledge/exposure on ticketing tools like ServiceNow Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
3. Good communication skills and customer management experience
4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
5. Willing to accommodate occasional off-hours work
6. Troubleshooting skills on desktop.
7. Thorough Knowledge on active directory, domain controllers etc
8. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
9. Troubleshooting skills on VPN connectivity, dial up , wireless routers
10. Exposure to password reset tools
11. Troubleshooting experience using remote control tools.
12. Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment 举报 分享

大连益佳会计事务有限公司（E&G ACCOUNTING)是专业从事外企财务人员招聘，财务外包，会计服务，财税咨询的会计服务机构，公司由多位在会计师事务所，税务师事务所工作多年，在财务、税收方面拥有丰富经验的注册会计师、注册税务师和会计师组成。并常年为世界500强外企提供优秀的专业财务人员。

益佳秉承“使客户受益 让伙伴更佳”（Enhancing businesses Growing relationships）的办事宗旨、“专业、高效、诚信”的服务理念以及良好的沟通关系，常年为上百家客户提供代理记账，财税咨询，会计审计，涉税鉴证，税务争议解决等业务，客户遍及各个行业。尤其是财务外包工作，益佳会计运用标准化的服务流程，通过强化账前筹划，账内规范、账后审查等财税遵循保障系统，赢得了广大用户的信任和好评。

益佳会计致力于在保证合理价格的前提下通过自身或者服务联盟的网络为客户提供优质的财税服务,帮助客户由成功走向卓越。

想了解益佳更多情况，请登陆公司网站www.egacct.com