大连招聘

职位描述：
Job description

- Lead Process Training team to support customer service delivery in customer care/technical support account ;
- Work with client closely to make sure training quality meet their requirement;
- Responsible for working with customers to define business and performance issues relating to professional and skills development needs. Drive a good team spirit through proactive communication and coaching in line with policies and procedures
- Responsible for the design and delivery of blended learning solutions.
responsible for applying knowledge of current learning models; determining the best instructional strategy using knowledge of adult learning theory to meet customer learning expectations; gathering, reviewing, and validating customer requirements; identifying and understanding client objectives and user requirements; acquiring and understanding client source materials to enable organizing content into meaningful learning chunks; creating design documents as deliverables within the content development process; writing scripts; developing test items; and/or creating course materials.
- Responsible for all activities related to learning tools and/or technologies selection, implementation and support.
- Recognizes and analyzes training related problems.
- Lead and Manage COPC deployment and maintenance in Process Training line ;
- Lead/Support other Training initiatives

Required
- Bachelor's Degree
- At least 5 years experience in Call center training management experience or Center Training
- Management experience.
- 20+ Courses delivery
- English: Fluent
- Chinese simplified: Fluent ; 举报 分享

卓晟光华科技咨询有限公司是一家专注于IT/BPO/互联网行业的专业人力资源解决方案服务商。客户大多来自于全球财富500强的跨国公司和中国本土高速发展中的新兴企业，业务范围覆盖由高到低的所有层级，地域覆盖全国。
团队主要成员由至少5年以上猎头服务经验、8年以上人力资源相关工作经验的顾问组成，大多曾服务于领域内企业招聘、培训、员工关系及组织架构等模块，具有更深入的行业背景及专业经验，具有敏锐的市场洞察力及咨询能力，行动迅速且目标精准，在协助客户梯队建设组织结构变革中都发挥着重要的咨询助力作用。
自成立之初一直秉承以客户为中心、以结果为导向、以适才优配、助力光华为己任的服务宗旨，以专业专注专精的服务态度，致力于为客户企业提供专业和增值的人力资源服务，为候选人提供契合的、有价值的和更佳的职业发展机会，为我们最重要的资本员工提供发展与提升的平台，成为最具影响力可信赖的人力资源合作伙伴而努力。