大连招聘

Schedule: Full-time
OVERALL PURPOSE OF JOB

The person will be responsible for supervising the delivery of all accounts payable activities and assist the AP Team Lead in meeting the target.

DUTIES & RESPONSIBILITIES:

Production Supervision and Support

·Coordinates individual and team work assignments
·Monitors work load balancing
·Supports high quality work through a positive environment
·Monitors team members performance with the focus on improvement

Service Level Agreements and Performance Metrics

·Ensures individual and team service levels are met or exceeded
·Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
·Front line contact for questions or issues surrounding service levels

Quality

·Participates in providing feedback to the Quality team for improvement suggestions
·Works with auditing resources on individual and team error trends
·Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
·Performance Management
·Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
·Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

Qualifications

·Accounting, Business or Finance Graduates,
·With at least 4 years of working experience, preferably Accounting related

Working Conditions

·Moderate to no travel depending on project involvement
·Overtime and On-Call may be required
·Client holidays are observed instead of company holidays

Others

·Written and spoken ability to communicate in English for BPO interaction (not contact center)
·Management experience required
·Previous accounting experience/studies in particular Accounts Payable.
·Must be able to impose herself/himself in front of the team through exceptional knowledge of the business and coaching skills
·Must be a good team player and be able to communicate easily with Accenture, Client and third parties staff at all levels
·Responsibility and accuracy in the completion of received tasks
·Ability to solve urgent matters and work under pressure
·Ability to impose a proactive spirit in the team
·Flexibility, especially in the period of month/quarter/year-end closing
·Experience with accounting systems