大连招聘

Job Title:	AEE BO&S Service Management Specialist
Career Level:	Specialist
Workforce:	Enterprise
Skill Track:	Operation
Location:	Dalian
Requisition Number:

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Key Responsibilities:

• Supervise the service reporting and drive reporting optimization, Establishes report templates (from service management perspective) for new transitions/work scope, Manages own workload based upon a calendar of regularly scheduled reports and other recurring tasks
• Produces Finance/HR/CRM reports(Seibel, Scorecard, Metrics) compiling data from various source systems (SSRS) ensuring all data is accurate and reports are delivered in a timely manner
• Assists with and responds to ad hoc requests from within and outside of immediate team ,Regularly contacts with functions for change request and problem shooting for reporting tools
• Service management Toolkit standardization, Maintains and timely updates the reporting tool (Data Base Tools) as needed, Leads report enhancement projects and provide training as needed
• Service portfolio management, Maintain and improved the relationship with Customers
• Develop VoC(voice of customers) Action Plan, Identify Questions and Audience, Run the Voice of the Customer implementation and Monitor results/ Report
• Be responsible for center operation’s incident management, problem management and escalation management, lead and drive local level service management initiatives
• center and global service review set up/improvement, and action follow up
• Provides support to various operation programs, including both centre-wise initiatives and cross operation projects within the

AEE organization

• Follow up ad-hoc assignments/activities from global SM CoE. Other service management related tasks assigned by the service management manager

Relationships:

Reports to: BO&S lead

Internal Relationships: All function teams

Qualifications:

Education: Bachelor’s degree, university degree or equivalent.

Work Experience: Minimum of 4 years of experiences in service management and reporting or related fields

Prior experience working in services environment preferred

Professional Skill/ Personal Characteristics Requirements:

• Proactive and responsive. Demonstrated ability to set and meet objectives
• Proficient both in spoken and written English
• Demonstrates initiative, strong attention to details and deadline oriented
• Good communication and good organizational skills
• Strong problem solving skills
• Quick Learner

Technical Skill Requirements:

• Advanced Excel, Access skills. Experienced with Siebel (super users preferred), Powerpoint.
• Service Management related knowledge definitely an asset

All the motivated candidates, please send your updated English & Chinese resume to Shirley.xiaodong.hou@accenture.com

埃森哲中国信息技术交付中心介绍：
埃森哲是全球领先的管理咨询、信息技术及外包服务机构。凭借在各个行业领域积累的丰富经验、广泛能力以及对全球最成功企业的深入研究，埃森哲与客户携手合作，帮助其成为卓越绩效的企业和政府。作为《财富》全球500强企业之一，埃森哲全球员工逾259,000名，为遍布120多个国家的客户提供服务。截至2012年8月31日结束的财政年度，公司净收入达279亿美元。
埃森哲在大中华地区开展业务逾20年，目前拥有一支逾8,400人的员工队伍，分布在北京、上海、大连、成都、广州、香港和台北。作为绩效提升专家，埃森哲始终专注于本土市场的实践与成功，致力实现超凡的客户价值与成果。埃森哲帮助客户确定战略、优化流程、集成系统、引进创新、提高整体竞争优势，从而成就卓越绩效。
详细信息，敬请访问埃森哲公司主页 www.accenture.com 以及埃森哲大中华区主页 www.accenture.cn。
中国信息技术交付中心（CDC）是埃森哲全球交付网络中举足轻重的战略节点，它与埃森哲全球逾50个交付机构的约75000名资深专业人士一起构成了埃森哲横跨北美，南美及欧洲等地的全球交付中心网络。该中心始建于2002年，目前为30多家客户服务。它为中国、日本、韩国、美国、德国及全球范围内的客户提供多语言软件构建、开发和维护服务，已通过软件能力成熟度模型集成（CMMI）5级评估，以及人力资源能力成熟度模型（PCMM）5级评估
该交付中心已通过软件能力成熟度模型集成（CMMI）5级评估、以及人力资源能力成熟度模型（PCMM）5级评估，并获得ISO27001 和SSAE16/ISAE3402（SAS70）认证。我们在一些领先商业技术方面拥有丰富的经验，包括JAVA、Microsoft、SAP、Oracle、Siebel、Mainframe 等，为通讯、媒体与高技术、金融、医疗卫生和公共服务、制造、化工、能源等多行业领域的客户，提供高质量的软件技术外包服务。

埃森哲信息技术（大连）有限公司
业务共享中心 （ABS）
电子邮箱： apsscdl@accenture.com