Regional Service Delivery Manager(日英双语)
安瑞雅信息技术服务(大连)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:外包服务 专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2014-05-24
- 工作地点:大连-沙河口区
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:日语精通
英语精通 - 职位月薪:面议
- 职位类别:客服总监(非技术) 客服经理(非技术)
职位描述
§ Schedules governance meetings with the customer and actions output
§ Creates local and regional key contacts within NorthgateArinso and the customer
§ Organizes the regional steering and/or vendor meetings.
§ Liaise with Local Operations managers to align Local Operations team involvement
§ Manage the incident/escalation process and communicate with customer while keeping the Operations managers informed
§ Interface between customer and Operations teams
§ Ensures customer satisfaction within the terms of the contract
§ Identifies and implement opportunities to improve operational efficiency
§ Improve deal profitability through operational excellence focus
§ Define business continuity for client together with global, regional and local operations managers
§ Ensure that work processes are documented and stored to ensure business continuity in case of continuity situation
§ Provide overviews per country of service agreements such as service model, Statement of Services and SLA
§ List all contractual obligations, such as SAS 70, service locations, etcetera
§ Act as single point of contact for all countries for contractual questions
§ Organizes information sessions for case managers and employees pre go live
§ Instruct and Support the local teams post live with clarity on processes, contracts and SLA's
o Own and drive operational Change Requests
o Identify and implement opportunities for cost reduction
o Controls SLA reporting, claims, penalties and earn backs
公司介绍
我们是全球领先的人力资源软件及服务供应商,为各种规模的企业,包括全球财富500强单位,提供创新的人力资源商业解决方案。通过战略管理咨询、外包服务、系统整合以及软件方案,我们的10000名员工致力于为客户提供卓越人力资源服务。
NorthgateArinso是全球五大人力资源服务供应商之一,在五大洲35个国家设有分公司。在亚太区,我们有8个分公司,3个全球服务中心和1个数据处理中心,分别在中国、中国香港、菲律宾、马来西亚、新加坡、澳大利亚、新西兰、印度和泰国。
联系方式
- 公司网站:http://www.ngahr.com
- 公司地址:大连市数码广场5号大连软件园11号楼5层 (邮编:116023)
- 电话:18504251495