大连 [切换城市] 大连招聘

流程发展专员-人事(英语)

简柏特(大连)有限公司

  • 公司规模:5000-10000人
  • 公司性质:外资(欧美)
  • 公司行业:外包服务

职位信息

  • 发布日期:2014-05-12
  • 工作地点:大连
  • 招聘人数:2
  • 学历要求:本科
  • 语言要求:英语精通
  • 职位月薪:面议
  • 职位类别:其他  

职位描述

工作职责:
Position Overview - Basic Functions & Responsibility
This position will augment the Regional HR Contact Centre team members based in Singapore in providing services to our India managers and employees. The incumbent is expected to provide high quality and timely customer support to our clients.

Primary activities include, but are not limited to:
1.Contact Center Support/Tier 1: Provide outstanding customer support and query resolution via Direct Access case initiation for India
- Manage cases, research issues and communicate resolutions in a timely manner
- Document and communicate recurring/significant issues to Contact Center Manager
2.- HR Transaction Support/Tier 2B: Process employee related transactions not supported by Direct Access (both individual actions and mass change actions) for India.
- Review and Approve transactions coming from Managers through Direct Access according to Local HR policy and Global Process.
- Work with Tier 2A resources to provide direction on system implications resulting from employee cases, and to perform the resulting SAP transaction updates
3. - Work as the critical member of SBS HR team for the forthcoming projects

职位要求:
?Bachelor’s Degree or Diploma with a minimum of 2 years of relevant work experience in contact center, including a demonstrated record of customer focused service
?A minimum of One (1+) years HR Administration and Customer Service experience will be a plus.
?Excellent English oral and written skills required
?Problem resolution skills and an understanding of when and how to escalate to a Case Manager
?Teamwork and collaborative focus.
?Demonstrated attention to detail. Ability to present information in an organized, logical manner
?Ability to multi-task and adapt quickly to a rapidly changing environment
?Demonstrated problem resolution skill
?Knowledge of HR products & services preferred; knowledge of SAP preferred
?Data entry and PC proficiency required

公司介绍

简柏特成立于1997年,其前身为通用电气的共享服务中心,2005年正式更名为简柏特,并于2007年在纽约证券交易所上市, 交易代码为G。全球共有员工90,000多人,在20多个国家设立了超过70多个交付运营中心。

简柏特(大连)有限公司公司成立于2000年。简柏特亚太地区的总部,先后在日本,佛山,上海,马来西亚,新加坡建立了交付运营中心,我们是全球性的专业服务公司,通过自动化,分析和人工智能为客户实现数字化业务转型,以提升企业绩效。

服务内容包括财务服务、信息技术支持、客户服务、员工服务、采购供应链管理等。我们服务的客户主要分布在中国大陆、中国香港、日本、韩国、新加坡等国家及地区以及部分美洲、欧洲国家。作为大连BPO行业的先行者,自进驻大连至今的20年中,人员规模已经发展到近5000人。

作为诚信为本的人性化公司,我们“褒奖才德兼备,培养精英人才”,提供多种语言和全球化的工作环境及卓越的培训和发展机会,助您充分发挥潜能,与公司共同成长,共同发展,成就未来!

简柏特承诺:您所提供的简历仅用于招聘的用途,将被妥善保管,未经选用或存档期后会被统一销毁。

联系方式

  • Email:resume.dalian@genpact.com
  • 公司地址:地址:span大连软件园21号楼
  • 电话:18842631105