中级客户支持专员
大连来锐软件有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2014-05-12
- 工作地点：大连-高新园区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语精通
普通话精通 - 职位月薪：面议
- 职位类别：客服专员/助理(非技术) 客服主管(非技术)
职位描述
Job Description
We are looking for an outgoing and passionate Customer Advocacy Specialist to join our team. We are looking for someone to help ensure the long-term success of our Australian and APAC customers and build lasting relationships with them.
You will be responsible for developing trusting and life-changing relationships with mainly our English speaking customers mainly but not limited within the Australian region that you are assigned to. You will be connecting with project management teams as well as development teams. You will liaise between customers, the Support team and other internal business units to provide timely and successful delivery of our solutions according to the customer’s needs by remote support.
Responsibilities
? Act as the bridge between Liferay support and our enterprise subscribers to build and maintain strong, long-lasting customer relationships
? Operate as the central point of contact for the customers regarding their subscription
? Communicate clearly the progress of customer issues and negotiate objectives to help ensure timely and successful solutions
? Forecast and track projects to understand customer goals and help prevent future challenges
? Assist with high priority customer escalations and restore trust in the Support team’s ability to deliver resolution
? Provide proactive regular updates, reports and internal projects to department managers
?Coordinate communication between China, U.S., Australia, and Global business units
Qualifications
? Bachelor degree in English or Business management (MBA is preferred)
? TEM-8 or TOEFL 550 above or IETLS 8 equivalent.
? Studied abroad is preferred, especially Australia.
? Minimum 1 year experience in customer management or project management or related field.
? Excellent and professional English speaking, writing, and listening skills.
? Ability to position and negotiate effectively with native English speaking customers
? Talkative and able to think and communicate in impromptu situations
? Strong analytical, troubleshooting skills in handling customer requests and complaints
? Ability to handle multiple tasks, work under high-pressure, and super detail-oriented.
? Flexible and able to quickly adjust to changes, and innovative.
? Enjoy working with people, and helping people, a good team player.
? Working experience in a Top 500 global computers or multi-national companies is preferred.
? Computer Science major or working experience in IT industry is preferred.
We are looking for an outgoing and passionate Customer Advocacy Specialist to join our team. We are looking for someone to help ensure the long-term success of our Australian and APAC customers and build lasting relationships with them.
You will be responsible for developing trusting and life-changing relationships with mainly our English speaking customers mainly but not limited within the Australian region that you are assigned to. You will be connecting with project management teams as well as development teams. You will liaise between customers, the Support team and other internal business units to provide timely and successful delivery of our solutions according to the customer’s needs by remote support.
Responsibilities
? Act as the bridge between Liferay support and our enterprise subscribers to build and maintain strong, long-lasting customer relationships
? Operate as the central point of contact for the customers regarding their subscription
? Communicate clearly the progress of customer issues and negotiate objectives to help ensure timely and successful solutions
? Forecast and track projects to understand customer goals and help prevent future challenges
? Assist with high priority customer escalations and restore trust in the Support team’s ability to deliver resolution
? Provide proactive regular updates, reports and internal projects to department managers
?Coordinate communication between China, U.S., Australia, and Global business units
Qualifications
? Bachelor degree in English or Business management (MBA is preferred)
? TEM-8 or TOEFL 550 above or IETLS 8 equivalent.
? Studied abroad is preferred, especially Australia.
? Minimum 1 year experience in customer management or project management or related field.
? Excellent and professional English speaking, writing, and listening skills.
? Ability to position and negotiate effectively with native English speaking customers
? Talkative and able to think and communicate in impromptu situations
? Strong analytical, troubleshooting skills in handling customer requests and complaints
? Ability to handle multiple tasks, work under high-pressure, and super detail-oriented.
? Flexible and able to quickly adjust to changes, and innovative.
? Enjoy working with people, and helping people, a good team player.
? Working experience in a Top 500 global computers or multi-national companies is preferred.
? Computer Science major or working experience in IT industry is preferred.
公司介绍
Liferay Dalian Software Co., Ltd. was found in 2007 which is one of the branch of Liferay Inc, headquartered in Los Angeles, USA. Liferay was founded by four partners from diverse technological and professional backgrounds. Through the past 12 years, Liferay has become the leader in downloads (40,000+/mo) among ALL open source Java portals. Now we have the offices in Los Angeles (Global HQ), Chicago, Germany, Spain, Hungary, Brazil, China and India. Our seasoned team endeavors to pioneer innovative enterprise solutions for companies worldwide.
Corporate users/customers of Liferay include IBM France, British Telecom, BAE, Vodafone's R&D social network, Novell, Official Environmental Protection Organization of China, Top 10 European Investment Bank (Germany) etc.
Liferay Vision:
Enterprise.
Liferay, Inc. was founded in 2004 in response to growing demand for Liferay Portal, the market's leading independent portal product that was garnering industry acclaim and adoption across the world. Today, Liferay, Inc. houses a professional services group that provides training, consulting and enterprise support services to our clientele in the Americas, EMEA, and Asia Pacific. It also houses a core development team that steers product development.
Open Source.
Liferay Portal was, in fact, created in 2000 and boasts a rich open source heritage that offers organizations a level of innovation and flexibility unrivaled in the industry. Thanks to a decade of ongoing collaboration with its active and mature open source community, Liferay's product development is the result of direct input from users with representation from all industries and organizational roles. It is for this reason, that organizations turn to Liferay technology for exceptional user experience, UI, and both technological and business flexibility.
For Life.
Liferay, Inc. was founded for a purpose greater than revenue and profit growth. Each quarter we donate to a number of worthy causes decided upon by our own employees. In the past we have made financial contributions toward AIDS relief and the Sudan refugee crisis through well-respected organizations such as Samaritan's Purse and World Vision. This desire to impact the world community is the heart of our company, and ultimately the reason why we exist.
Awards & Recognition:
Gartner.
Liferay was named a Leader in Gartner's Magic Quadrant for Horizontal Portal Products in 2011! Liferay Portal was positioned based on its ability to execute and completeness of vision.
Water & Stone
Liferay Portal was named a leading Java CMS in Water & Stone's "2011 Open Source CMS Market Share Report."
EContent 100
Since 2006, Liferay Portal has been named to the EContent 100, EContent magazine's list of the 100 most influential and innovative companies in the digital content industry.
eWeek
"All of the above is true for the open-source Liferay Portal, but its browser-based administration and content creation interface goes much further, providing in-depth interactivity and capabilities that one usually finds only in desktop applications—providing this breadth of capabilities across all current-generation Web browsers."
InfoWorld
InfoWorld has named Liferay Portal the "Best Open Source Portal" on the market.
"Putting aside other standards, which our four portal finalists all follow, the compelling argument for winner Liferay Portal can be summed up by mentioning usability, architecture, security, integration, and portlets. Liferay's intuitive user experience, featuring drag-and-drop portlet arrangement and management, is tops."
Liferay has been fortunate to enjoy consecutive years of steady growth. Our operations are looking to further augment staff with new talent. Take a look at the roles and reach out if you believe you have the enthusiasm and desire to join one of the fastest growing and acclaimed open source companies in the world.
Corporate users/customers of Liferay include IBM France, British Telecom, BAE, Vodafone's R&D social network, Novell, Official Environmental Protection Organization of China, Top 10 European Investment Bank (Germany) etc.
Liferay Vision:
Enterprise.
Liferay, Inc. was founded in 2004 in response to growing demand for Liferay Portal, the market's leading independent portal product that was garnering industry acclaim and adoption across the world. Today, Liferay, Inc. houses a professional services group that provides training, consulting and enterprise support services to our clientele in the Americas, EMEA, and Asia Pacific. It also houses a core development team that steers product development.
Open Source.
Liferay Portal was, in fact, created in 2000 and boasts a rich open source heritage that offers organizations a level of innovation and flexibility unrivaled in the industry. Thanks to a decade of ongoing collaboration with its active and mature open source community, Liferay's product development is the result of direct input from users with representation from all industries and organizational roles. It is for this reason, that organizations turn to Liferay technology for exceptional user experience, UI, and both technological and business flexibility.
For Life.
Liferay, Inc. was founded for a purpose greater than revenue and profit growth. Each quarter we donate to a number of worthy causes decided upon by our own employees. In the past we have made financial contributions toward AIDS relief and the Sudan refugee crisis through well-respected organizations such as Samaritan's Purse and World Vision. This desire to impact the world community is the heart of our company, and ultimately the reason why we exist.
Awards & Recognition:
Gartner.
Liferay was named a Leader in Gartner's Magic Quadrant for Horizontal Portal Products in 2011! Liferay Portal was positioned based on its ability to execute and completeness of vision.
Water & Stone
Liferay Portal was named a leading Java CMS in Water & Stone's "2011 Open Source CMS Market Share Report."
EContent 100
Since 2006, Liferay Portal has been named to the EContent 100, EContent magazine's list of the 100 most influential and innovative companies in the digital content industry.
eWeek
"All of the above is true for the open-source Liferay Portal, but its browser-based administration and content creation interface goes much further, providing in-depth interactivity and capabilities that one usually finds only in desktop applications—providing this breadth of capabilities across all current-generation Web browsers."
InfoWorld
InfoWorld has named Liferay Portal the "Best Open Source Portal" on the market.
"Putting aside other standards, which our four portal finalists all follow, the compelling argument for winner Liferay Portal can be summed up by mentioning usability, architecture, security, integration, and portlets. Liferay's intuitive user experience, featuring drag-and-drop portlet arrangement and management, is tops."
Liferay has been fortunate to enjoy consecutive years of steady growth. Our operations are looking to further augment staff with new talent. Take a look at the roles and reach out if you believe you have the enthusiasm and desire to join one of the fastest growing and acclaimed open source companies in the world.
联系方式
- 公司地址：上班地址：大连市高新园区