韩英双语技术支持
大连益佳会计事务有限公司
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：会计/审计 外包服务
职位信息
- 发布日期：2014-07-24
- 工作地点：大连
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 职位类别：咨询热线/呼叫中心服务人员 客服专员/助理(非技术)
职位描述
Title:-
韩英双语技术支持
LOCATION:-
Dalian
JOB PROFILE / RESPONSIBILITIES:
? The Customer Support Representative will be responsible for identifying the issue with the customers and routing then to available engineer, when necessary.
? They will create, manage Tickets for the issues that the customer contacts.
? They will act as the first point of contact before the customer reached the TAC.
? Their job will also involve creation of Licenses and Support accounts to the clients World Wide.
? The team will also ensure customer satisfaction/experience is and stays a priority. Manage high visibility exceptions and can work with cross-functional teams to provide best solutions.
? Report on bug fixes and product enhancements requested by users. Bubble up key user requests.
? Appropriately use canned answers, FAQs and other support material to help efficiently answer user inquiries.
DESIRED PROFILE:-
? Excellent presentation, writing, and communication skills.
? Excellent comprehension skills, able to customize responses and send them to the customers.
? Experience with customer care / customer support.
? Outgoing personality and ability to interact with users.
? Results-oriented, great attention to detail, ability to prioritize and meet aggressive deadlines.
? 1-2 years experience handling customer support for online services
? Able to communicate to the customers / clients verbally with confidence, possess neutral accent.
? Ensure customer support via Helpdesk tickets for Tier 1 and some Tier 2 support, including billing issues and refunds
? Provide category and notes for each ticket to ensure continuity with in-house team and allow for accurate reporting
? Respond to customer inquiries within a 24h turnaround time
? Escalate issues to in-house team when needed.
? Report weekly on ticket volume and categories of tickets.
Interested Candidate, please send your resume to hr@otconsultancy.com
韩英双语技术支持
LOCATION:-
Dalian
JOB PROFILE / RESPONSIBILITIES:
? The Customer Support Representative will be responsible for identifying the issue with the customers and routing then to available engineer, when necessary.
? They will create, manage Tickets for the issues that the customer contacts.
? They will act as the first point of contact before the customer reached the TAC.
? Their job will also involve creation of Licenses and Support accounts to the clients World Wide.
? The team will also ensure customer satisfaction/experience is and stays a priority. Manage high visibility exceptions and can work with cross-functional teams to provide best solutions.
? Report on bug fixes and product enhancements requested by users. Bubble up key user requests.
? Appropriately use canned answers, FAQs and other support material to help efficiently answer user inquiries.
DESIRED PROFILE:-
? Excellent presentation, writing, and communication skills.
? Excellent comprehension skills, able to customize responses and send them to the customers.
? Experience with customer care / customer support.
? Outgoing personality and ability to interact with users.
? Results-oriented, great attention to detail, ability to prioritize and meet aggressive deadlines.
? 1-2 years experience handling customer support for online services
? Able to communicate to the customers / clients verbally with confidence, possess neutral accent.
? Ensure customer support via Helpdesk tickets for Tier 1 and some Tier 2 support, including billing issues and refunds
? Provide category and notes for each ticket to ensure continuity with in-house team and allow for accurate reporting
? Respond to customer inquiries within a 24h turnaround time
? Escalate issues to in-house team when needed.
? Report weekly on ticket volume and categories of tickets.
Interested Candidate, please send your resume to hr@otconsultancy.com
公司介绍
大连益佳会计事务有限公司（E&G ACCOUNTING)是专业从事外企财务人员招聘，财务外包，会计服务，财税咨询的会计服务机构，公司由多位在会计师事务所，税务师事务所工作多年，在财务、税收方面拥有丰富经验的注册会计师、注册税务师和会计师组成。并常年为世界500强外企提供优秀的专业财务人员。
益佳秉承“使客户受益 让伙伴更佳”（Enhancing businesses Growing relationships）的办事宗旨、“专业、高效、诚信”的服务理念以及良好的沟通关系，常年为上百家客户提供代理记账，财税咨询，会计审计，涉税鉴证，税务争议解决等业务，客户遍及各个行业。尤其是财务外包工作，益佳会计运用标准化的服务流程，通过强化账前筹划，账内规范、账后审查等财税遵循保障系统，赢得了广大用户的信任和好评。
益佳会计致力于在保证合理价格的前提下通过自身或者服务联盟的网络为客户提供优质的财税服务,帮助客户由成功走向卓越。
想了解益佳更多情况，请登陆公司网站www.egacct.com
益佳秉承“使客户受益 让伙伴更佳”（Enhancing businesses Growing relationships）的办事宗旨、“专业、高效、诚信”的服务理念以及良好的沟通关系，常年为上百家客户提供代理记账，财税咨询，会计审计，涉税鉴证，税务争议解决等业务，客户遍及各个行业。尤其是财务外包工作，益佳会计运用标准化的服务流程，通过强化账前筹划，账内规范、账后审查等财税遵循保障系统，赢得了广大用户的信任和好评。
益佳会计致力于在保证合理价格的前提下通过自身或者服务联盟的网络为客户提供优质的财税服务,帮助客户由成功走向卓越。
想了解益佳更多情况，请登陆公司网站www.egacct.com
联系方式
- Email：hr@otconsultancy.com
- 公司地址：上班地址：佛山市
- 电话：15140666266