大连招聘

The Tier 2 Senior Subject Matter Associate is a HR expert whose mission is to provide HR outsourced services (Personnel Administration, payroll, benefits, … ) and to manage requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Delivery Key responsibility:

HR Support:

§ Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:

• Handles and tracks incoming calls, e-mails, faxes

o Handles / Creates tickets in HR Workspace

o Categorizes and prioritizes queries, requests and issues

§ Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model

§ Responds to information or enquiry requests requiring a significant level of expertise:

• Responds to complex HR and labour legislation questions
• Analyses and solves client’s questions, problems and / or requests efficiently and effectively

§ Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

Processing and Controls:

§ Personnel Administration Data Processing & Controls

• Personnel Administration data validation
• Master Data Consistency Check
• Official Reporting on Personnel Administration Data
• Garnishments data entry and administration

§ Time Data Processing and Controls

• Time Data Validation
• Time Data Consistency Checks
• Runs Time Data Evaluation and corrects/reports errors

§ Payroll Processing and Controls

• Pre-Payroll Processes

- Monitors payroll process

- Confirms Master data, time & payroll data completeness

- Escalates legal changes to AMO, tests and ensures implementation in the productive environment

- Confirms Configuration completeness

• On-Cycle Payroll Processes

- Runs Payroll and control results

- Processes Bank Files

• Post-Payroll Processes

- Payslips

- Posting to accounting

- Social security reporting

- Tax reporting

- Delivery of information to 3rd parties

• Payroll Activities out of Payroll Process

- Underpayment management

- Overpayment management

o End of Year Activities

- Ensures SAP Payroll Calendar implementation

- Generation / Transfer time quotas

- Reconciliations and legislative reporting

§ Inbound & Outbound Interfaces Administration

• Monitors interfaces
• Identifies & communicates systems errors
• Escalates configuration errors to AMO
• Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope)

Technical support:

§ Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests).

§ Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.

§ Approves transports requests to the production system only for corrective maintenance

NorthgateArinso安瑞雅信息技术服务（大连）有限公司及上海分公司，自2010年7月建立运营至今，主要为大中华区、日本及韩国客户提供一站式的人事外包服务，其中包括员工管理，薪酬，福利，招聘，培训以及人才管理等。同时，也为亚太区提供内部人事系统技术支持服务。

我们是全球领先的人力资源软件及服务供应商，为各种规模的企业，包括全球财富500强单位，提供创新的人力资源商业解决方案。通过战略管理咨询、外包服务、系统整合以及软件方案，我们的10000名员工致力于为客户提供卓越人力资源服务。

NorthgateArinso是全球五大人力资源服务供应商之一，在五大洲35个国家设有分公司。在亚太区，我们有8个分公司，3个全球服务中心和1个数据处理中心，分别在中国、中国香港、菲律宾、马来西亚、新加坡、澳大利亚、新西兰、印度和泰国。