大连招聘

HR Support:
§ Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:
Handles and tracks incoming calls, e-mails, faxes
o Handles / Creates tickets in HR Workspace
o Categorizes and prioritizes queries, requests and issues
§ Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
§ Responds to information or enquiry requests requiring a significant level of expertise:
Responds to complex HR and labour legislation questions
Analyses and solves client’s questions, problems and / or requests efficiently and effectively
§ Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

Processing and Controls:
§ Personnel Administration Data Processing & Controls
Personnel Administration data validation
Master Data Consistency Check
Official Reporting on Personnel Administration Data
Garnishments data entry and administration

§ Time Data Processing and Controls
Time Data Validation
Time Data Consistency Checks
Runs Time Data Evaluation and corrects/reports errors

§ Payroll Processing and Controls
Pre-Payroll Processes
- Monitors payroll process
- Confirms Master data, time & payroll data completeness
- Escalates legal changes to AMO, tests and ensures implementation in the productive environment
- Confirms Configuration completeness

On-Cycle Payroll Processes
- Runs Payroll and control results
- Processes Bank Files

Post-Payroll Processes
- Payslips
- Posting to accounting
- Social security reporting
- Tax reporting
- Delivery of information to 3rd parties

Payroll Activities out of Payroll Process
- Underpayment management
- Overpayment management

o End of Year Activities
- Ensures SAP Payroll Calendar implementation
- Generation / Transfer time quotas
- Reconciliations and legislative reporting

§ Inbound & Outbound Interfaces Administration
Monitors interfaces
Identifies & communicates systems errors
Escalates configuration errors to AMO
Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope)

Technical support:
§ Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests).

§ Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.
§ Approves transports requests to the production system only for corrective maintenance

HR expertise (Personnel Administration, payroll, …)
§ Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
§ Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions
§ Good communicator and customer oriented - to be able to identify and understand the customer's needs.
§ Results oriented – to be able to achieve targets aligned with business goals
§ Well organized and planned, schedules time effectively and uses efficient work methods and tools
§ Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
§ Teamwork – to be able to work with colleagues to achieve targets and objectives
§ Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.

§ In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration
§ Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
§ Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)

NorthgateArinso安瑞雅信息技术服务（大连）有限公司及上海分公司，自2010年7月建立运营至今，主要为大中华区、日本及韩国客户提供一站式的人事外包服务，其中包括员工管理，薪酬，福利，招聘，培训以及人才管理等。同时，也为亚太区提供内部人事系统技术支持服务。

我们是全球领先的人力资源软件及服务供应商，为各种规模的企业，包括全球财富500强单位，提供创新的人力资源商业解决方案。通过战略管理咨询、外包服务、系统整合以及软件方案，我们的10000名员工致力于为客户提供卓越人力资源服务。

NorthgateArinso是全球五大人力资源服务供应商之一，在五大洲35个国家设有分公司。在亚太区，我们有8个分公司，3个全球服务中心和1个数据处理中心，分别在中国、中国香港、菲律宾、马来西亚、新加坡、澳大利亚、新西兰、印度和泰国。