大连招聘

SKILLS:

Experience of working with customers, dealing sympathetically with their problems under pressure.
Strong work ethic geared towards exemplary customer service
Possess strong written and oral communication skills
Excellent team working skills
Proactive, organised and able to prioritise tasks
Ability to quickly gain knowledge and understanding
An analytical approach to identifying issues and solutions
Strong problem solving abilities
Ability to explain solutions in an effective and customer focused manner
Recognises issues and seek guidance on solutions
Able to develop working relationships with staff at all levels
IT literate
Use of tools, best practice and policies
Able to collect/extract information from systems and present findings
Identify improvement opportunities
Flexibility and initiative to anticipate customer needs
Experience of a Professional Service environment, advantageous
Dealing with irate clients
Multitasking


Qualifications/Knowledge:

Microsoft Office 2003 Suite
Understanding of relational database systems, their functionality and SQL
Lotus Notes 6.5 - Mail and databases, advantageous
Windows XP
Active Directory
Intel compatible hardware
Printers
Networking concepts
Dell/Lenovo PC
Remote Access


Experience:

Technical Help Desk support experience in a call centre environment providing services in for both applications and hardware.


Competencies:

Verbal in Cantonese
Technical support - MS Office, MS Windows XP, Hardware. (Desktops, Laptops, Printers, PDAs)
Process Management - Escalation prowritten communication cedures
Understanding of Service Level Agreements

    安永全球商务服务（大连）有限公司成立于2009年6月19日，是安永的全球成员之一，也是安永在华投资的***家全球共享服务中心，为安永亚太区十九个国家和地区提供财务、人力资源服务、IT及其他服务。
    安永商务服务在2010年获得IS09001认证，以及获大连市政府相关部委分别认定为技术先进型服务企业和服务外包企业，充分证明安永商务服务在外包服务领域处于先进的水平。秉承安永全球企业文化---领先的以人为本的企业文化, 安永全球商务服务（大连）有限公司也一直把吸引***的人员，培养企业员工以及表彰员工的进步以及发展做为公司的企业文化以及经营宗旨，为员工提供各种培训机会以及转岗、晋升的空间。
    
   
   EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR，IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
    GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.