大连招聘

Overall position purpose:


Ensuring accurate and efficient processing of client and engagement code requests and related transactions in line with the firm's policies and procedures
Ensuring integrity of data entering GFIS and GTAC
Review and optimisation of standard operating procedures for CRM functions
Contribution to local and / or global projects in relation to systems, processes or other change initiatives

Key responsibilities:



Provide leadership and direction to the CRM members in the GSS to ensure all work is completed accurately and efficiently and within the firm's policies and procedures
Performance management of the CRM members to ensure achievement of business objectives
Analysis, planning and prioritisation of the team's workload to ensure optimisation of existing skills and experience to deliver CRM and finance objectives
Review and continuous improvement of the existing CRM policies and practices
Review and optimisation of standard operating procedures for CRM function in line with best practice


People and Performance Management

Oversee the competency development and training framework of the CRM to ensure all individuals meet the competency and quality expectations of the firm
Establish and maintain a view of resource capacity to act as a point of reference in relation to recruitment, redeployment and limitations on capacity that arise on an ad hoc basis
Coordinate and provide training as required
Act as counsellor to the CRM
Undertake structured performance management where necessary

Project Management Planning and Execution

Assist with the deployment of area and global initiatives
The ability to articulate the benefits of a particular initiative to participants and customers and harness commitment to generate successful outcomes
Create, review and update relevant material to support project and learning outcomes

Processes Consistency and Improvement

Drive continuous improvement in processes
Work closely with the rest of the finance community to assist where appropriate with policies affecting the processes managed by CRM; act as a contact point when providing assistance with queries
Ensure on-going knowledge sharing across the CRM


Qualifications, knowledge & experience Requirement


Good English skill
At least 5 years experience in shared service or BPO industry
At least 3 years experience in managing and motivating a team
Proven analytical skills
Experience in dealing with Senior Executives / Partners
Good skills in Excel and Word
Previous systems implementation or change management experience will be highly regarded
Excellent communication skills; the ability to negotiate and influence decision-making, and communicate effectively with senior management on progress, issues and resolutions

    安永全球商务服务（大连）有限公司成立于2009年6月19日，是安永的全球成员之一，也是安永在华投资的***家全球共享服务中心，为安永亚太区十九个国家和地区提供财务、人力资源服务、IT及其他服务。
    安永商务服务在2010年获得IS09001认证，以及获大连市政府相关部委分别认定为技术先进型服务企业和服务外包企业，充分证明安永商务服务在外包服务领域处于先进的水平。秉承安永全球企业文化---领先的以人为本的企业文化, 安永全球商务服务（大连）有限公司也一直把吸引***的人员，培养企业员工以及表彰员工的进步以及发展做为公司的企业文化以及经营宗旨，为员工提供各种培训机会以及转岗、晋升的空间。
    
   
   EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR，IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
    GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.