大连招聘

Job Summary:



Postholder performs operational and Tier 3 level support for production applications in a range of business portfolios. Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems.



Postholder will demonstrate knowledge of key business processes, products and services, within agreed areas of expertise.



Essential Functions of the Job:



The scope of this role includes but is not limited to:



· Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms.

· Determination of root cause of incidents (configuration vs. defect)

· Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents

· Installation of applications in supported environments.

· Deployment of application upgrades and fixes

· Responding to automated alerts on the health of systems

· Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications

· Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status

· Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.

· Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.

· Ensures all work is carried out and documented in accordance with required standards, methods and procedures.



Analytical/Decision Making Responsibilities:



· Selects appropriately from applicable standards, methods, tools and applications and use accordingly.

· Demonstrates analytical and systematic approach to problem solving.

· Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.

· Is able to plan, schedule and monitor work activities in order to meet time and quality targets.

· Is able to absorb rapidly new technical information, business acumen, and apply it effectively.

· Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.



Knowledge and Skills Requirements:


· Fluent in English language, written and verbal

· Demonstrable knowledge of Windows 2000/2003 server O/S

· Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.

· General understanding of networking/LAN/WAN/DMZ concepts

· Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams

· Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.

· In-depth knowledge of Stored Procedures, SSIS and Data Transformation Services

· Understanding of n-Tier application architecture concepts

· General knowledge of SQL2000 and In-depth knowledge of SQL2005/2008

· Familiarity with SQL DBMS interface and integrated tools

· Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.

· Demonstrable knowledge and familiarity with T-SQL or PL/SQL

· General understanding of various IT security concepts as they relate to production environments.



Desired technical experience & qualifications

· Oracle Databases

· Experience or familiarity with Citrix platform

· Remedial or intermediate .NET programming and/or scripting experience

· Intermediate SQL knowledge relating to replication setup, DTS, clustering, etc.

· SQL Express

· Experience with performance monitoring tools and analysis i.e. MS PerfMon

· Experience supporting applications in shared or virtual environments

· Visual Studio

· Windows Systems and Exchange

· Java, C++ & Perl Programming

· Web Development, XML and Web Services

· Software Engineering

· Networking, Cisco and PC Support

· Unix/Linux and Security




Other Requirements:



· participate in a shift pattern/on-call rota providing cover between XXXX hrs and XXXX hrs

· Travel will be required.

· Flexibility in scheduling with a willingness to work extra non-standard hours

· Ability to work well within a multi-disciplinary team structure, but also independently

· Strong interpersonal and verbal and written communication skills

· Ability to meet agreed deadlines, with demonstrable Productivity (Incident Completions etc.)

· Culturally diverse and inclusive.(statement)

· Required to work in a virtual Environment



Education:



· Degree in Computer Science or related discipline.

· Further or Higher education standard qualification.



Experience:



· 3+ years in Application Management, Operational Support environment/discipline



Certification Requirements:



· ISEB Certificate in Application Management Essentials

· Level 3, 4 and 5: S/NVQ for Information / Communication Technology Professionals

· MCITP - Microsoft Certified IT Professional

· ITIL Foundation Certificate in IT Service Management

    安永全球商务服务（大连）有限公司成立于2009年6月19日，是安永的全球成员之一，也是安永在华投资的***家全球共享服务中心，为安永亚太区十九个国家和地区提供财务、人力资源服务、IT及其他服务。
    安永商务服务在2010年获得IS09001认证，以及获大连市政府相关部委分别认定为技术先进型服务企业和服务外包企业，充分证明安永商务服务在外包服务领域处于先进的水平。秉承安永全球企业文化---领先的以人为本的企业文化, 安永全球商务服务（大连）有限公司也一直把吸引***的人员，培养企业员工以及表彰员工的进步以及发展做为公司的企业文化以及经营宗旨，为员工提供各种培训机会以及转岗、晋升的空间。
    
   
   EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR，IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
    GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.