大连招聘

Major Responsibilities:

1. Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
2. Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
3. Develops and maintains an advanced understanding and knowledge of GSS procedures and approach for their assigned area(s)
4. Processes and/or reviews more complex transactions; performs duties and responsibilities with limited supervision
5. Ensures all new process updates are incorporated while processing transactions
6. Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
7. Participates in peer-level review of deliverables as assigned; records and reports both positive and negative findings
8.Assists the Supervisor as requested such as monitoring status of service delivery queues and resource planning; provides assistance to less experienced team members
9. Fills in during the absence of the Supervisor (if needed)
10. Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
11. Responds to emails and enquires in a timely manner
12. Prepares and contributes to reporting as directed
13.Participates in the on-boarding of new recruits from a training perspective as requested
14. Actively participates and completes the performance management and development plan activities
15. Identifies potential areas for process improvements and makes recommendations to Supervisor; initiates and/or participates in process improvement initiatives
16. Assists with GSS initiatives and other projects as assigned
17. Ensures GSS organizational policies and processes are followed


Qualifications, Knowledge & Experience

1. College graduate
2. 3+ years work experience including prior Shared Services/BPO and/or HR Operations experience a plus
3. Strong communication, interpersonal skills and customer orientation; works effectively with others;
4. Anticipates customers’ needs and proactively identifies and resolves issues that impact the delivery of quality service
5. Command of spoken and written English (proficiency in other languages a plus)
6. Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
7. Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities;
8. Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
9. Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
10. Good keyboarding and data entry skills
11. Advanced knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

    安永全球商务服务（大连）有限公司成立于2009年6月19日，是安永的全球成员之一，也是安永在华投资的***家全球共享服务中心，为安永亚太区十九个国家和地区提供财务、人力资源服务、IT及其他服务。
    安永商务服务在2010年获得IS09001认证，以及获大连市政府相关部委分别认定为技术先进型服务企业和服务外包企业，充分证明安永商务服务在外包服务领域处于先进的水平。秉承安永全球企业文化---领先的以人为本的企业文化, 安永全球商务服务（大连）有限公司也一直把吸引***的人员，培养企业员工以及表彰员工的进步以及发展做为公司的企业文化以及经营宗旨，为员工提供各种培训机会以及转岗、晋升的空间。
    
   
   EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR，IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
    GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.