大连招聘

职位描述:

Delivery Key responsibility:
-Acts as the main representative in front of the client to ensure that local service level delivery happens as agreed;
-Participates in regular local service delivery meetings with the client;
-Documents all local client contacts and follows up on local action lists;
-Tracks and monitors local change requests and issue resolutions;
-Looks after gaps and needs for improvement and improves services together with local team in agreement with the client if required;
-Is responsible for local client relationship and local client satisfaction.
-Captures operational local reports and provides them to the client;
-Prepares local escalation and shares incident report with the client;
-Prepares local operational statistics for internal performance tracking based upon input from local operations;
-Prepares SLA reports and communicate to Global Service Delivery Manager for Global accounts or to the client for Local accounts;
-Ensures proper delivery of local change requests;
-Assists with change request approval process;
-Monitors delivery of change requests, keeps client informed on progress;
-Releases Payroll Calendar to client and seeks validation;
-Works with global service delivery manager and payroll manager to represent operations towards the client and ensures operations delivery according to the contract;
-Knows the contract (SoS, SLA, Governance);
-Knows local agreements and arrangements;
-Knows SAS 70 and (local) compliance agreements;
-Works with global operations to ensure compliance of the contract with standards.


Operational Excellence responsibility:
-Ensures the compliance and respect with all the guidelines, rules, best practices, use of templates and tools that are defined as the NgA Standard way of working;

Financial Operations:
-Works on operational cost, budget management & control
-External approval of Change Requests
-Monthly invoicing follow-up (recurring services, CRs, DSCs, etc) and liaising with accounting department

Competencies:
-Good communicator and strong presentation skills
-Well organized and planned, keeps good client records
-Politically skilled - builds relationships with the client and the local teams
-Gathering information - looks at existing issues and links with local teams and account managers to find adequate solutions
-Excellent interpersonal skills, open minded and out of the box thinker
-People management
-Knowledge of contract
-Flexible to meet client's needs within the contract and Operations Framework

-Good command of English and Japanese communication skills

ChaneGiver Consulting is a professional searching firm with a great focus on IT, Telecom, Internet and Mobile Internet. We have a strong searching team, and most of our consultants have rich experience in serving Top 500 Global Corporations. We have a powerful training system, by involving senior IT professionals from different field to be our part-time trainer.
To our candidates, we attach great importance to develop their core value and help build up their career path. We always care their long-term development instead of short-term benefit. We have gained great trust and respect from them.
To our clients, we try to be their great supporter in the ever-changing talent market with our professional, efficient service. We dig deeper to provide updated market information to our clients and we keep close touch with HR and hiring manager to keep them posted about the market. We provide value-added service to them, such as market survey statistics, reference check, etc.. We know how to help our clients win.
We aim to be a top IT searching firm which will provide highly efficient service to our clients and be a great career path builder to our talents.