大连招聘

Purpose of your role
The successful Project Manager (PM) candidate is expected to lead and manage a small to midsize Application support team responsible for supporting highly business critical applications for IM and ISFA business departments. The candidate shall oversee all aspects of support and operations e.g. Incident / Service request / Problem management; ensure compliance to all agreed SLAs and requirements, Timely and accurate reporting and do the People management. The candidate will also perform a variety of tasks including coordinating with other Support teams and technology stakeholders, Planning and setting milestones for new add-on services for support, assign responsibilities and monitoring, summarizing and communicating progress and status.


The candidate will be responsible for providing application support services for other Technology Support teams such as IM and ISFA technology support who will be their prime stakeholders. The candidate will work very closely with their prime stakeholder support teams in India and UK, to ensure that their service operation levels meet their prime stakeholder's objectives and requirements spread across Asia and UK.


Your key accountabilities
--Production Support functions
(Incident Management; Problem Management, Business Continuity/Disaster Recovery, Service Request fulfilment)
--Project Management
-Planning and tracking the support transitions for new add-on services
-Continual improvements via process enhancements and automations
-Service reporting to various stakeholders
-Coordination and build relationships with other Support teams
-Track the risks, issues and work to actively resolve/mitigate them
--Ensure Production stability
--Work on Team's readiness for changes and releases in existing applications
--Ensure that work is completed and delivered as quality goals
--Consistently deliver on goals set by the application support managers
--Initiate service level improvements
--Maintains a high level of functional knowledge and growth within the team
--People Management & effective mentoring/coaching
--Maintain a knowledge bank to improve service and manage risks
--Pro-active communication and customer engagement
--SLA management in co-ordination with Service Delivery Manager
--Influence change to improve operational stability
--Appraise team members' performance as per defined process


Your skills and experience
--At least 10 years of industry experience with exposure to complete life cycle of development & support
--Extensive experience of managing support teams in a dynamic and fast paced environment
--Strong understanding of ITIL processes
--Excellent written and verbal communication skills and a strong people manager
--Good knowledge of industry standard project management and operational methodologies
--Ability to operate largely independently, with minimal guidance and monitoring
--Appreciation and knowledge of technologies used within the project.
--Good client relationship management skills
--Ability to lead and motivate the support team
--Proven ability to work well under pressure and in a team environment
--Self motivated, flexible, responsible, and a penchant for quality
--Ability to manage a team of project leaders/technical specialists, analysts and systems developers
--Ability and experience to apply new skills / additional information acquired in relation to role
--Ability to prioritise own activities, work under pressure.
--Team player with commitment to achieve team goals
--Motivated, flexible and with a 'can do' approach
--Delivery and results focused


Desirable Technical Skills / Experience (Nice to have)
--Experience in managing software development projects
--Experience in project planning and tracking tools such as MS-Project
--ITIL certified professional


Personal Characteristics
--Excellent written and oral communications skills in English.
--Experience and ability to do business communications
--Able to speak and understand Japanese language Customer focused - strong service ethic. Good influencing and negotiation skills Able to prioritize work.
--Excellent time management skills Calm approach when under pressure.
--Able to lead and direct team effectively under such situations

ChaneGiver Consulting is a professional searching firm with a great focus on IT, Telecom, Internet and Mobile Internet. We have a strong searching team, and most of our consultants have rich experience in serving Top 500 Global Corporations. We have a powerful training system, by involving senior IT professionals from different field to be our part-time trainer.
To our candidates, we attach great importance to develop their core value and help build up their career path. We always care their long-term development instead of short-term benefit. We have gained great trust and respect from them.
To our clients, we try to be their great supporter in the ever-changing talent market with our professional, efficient service. We dig deeper to provide updated market information to our clients and we keep close touch with HR and hiring manager to keep them posted about the market. We provide value-added service to them, such as market survey statistics, reference check, etc.. We know how to help our clients win.
We aim to be a top IT searching firm which will provide highly efficient service to our clients and be a great career path builder to our talents.