大连招聘

职位描述：

? Designated to customer’s network to provide a point of contact for operations and process issues
? Understand customer’s business goals and how the network operations support the business goals
? Prioritization and support customer to open TAC Service Requests (SR)
? Conduct trend analysis on customer’s issues (e.g. by product type, case priority, IOS and RMA.)
? Identify and analyze operational area of improvements.
? Manage the effective communications within different levels of customer’s organization and Cisco
? Understand current customer operations processes, and partner with related parties (customer/partner/Cisco team) to streamline customer/vendor operation support processes in order to make more effective issue resolution.
? Keep track of customer’s network activities, and proactively arrange TAC standby as required.
? Leverage different resources in Cisco to prioritize resolving customer’s issues, proactive escalate if required.
? Manage customer’s contract, and proactively monitor depot sparing status
? Share operational best practices with customer
? Provide training to customer’s on TAC processes, as well as share cisco.com knowledge base and other Cisco troubleshooting tools
? Focal point for all customer escalations on operational issues
? Promote Cisco services value, partner with related teams to position the right support model to the engaged account.

职位要求：

? Typically require BS/CS/Business or equivalent plus 3-5 years experience in a network or telecommunications

support environment.
? Experienced in manage customer, especially in network operation environment.
? Strong account management skills.
? Strong communication skill.
? Able to collaborate with cross functional team and work under pressure
? ITIL/PMP certification is a plus.
? Fluency in English.
? Have network background
? Have operations (Day 2) experience
? Good work attitude with key focus on providing fast response to customers

ChaneGiver Consulting is a professional searching firm with a great focus on IT, Telecom, Internet and Mobile Internet. We have a strong searching team, and most of our consultants have rich experience in serving Top 500 Global Corporations. We have a powerful training system, by involving senior IT professionals from different field to be our part-time trainer.
To our candidates, we attach great importance to develop their core value and help build up their career path. We always care their long-term development instead of short-term benefit. We have gained great trust and respect from them.
To our clients, we try to be their great supporter in the ever-changing talent market with our professional, efficient service. We dig deeper to provide updated market information to our clients and we keep close touch with HR and hiring manager to keep them posted about the market. We provide value-added service to them, such as market survey statistics, reference check, etc.. We know how to help our clients win.
We aim to be a top IT searching firm which will provide highly efficient service to our clients and be a great career path builder to our talents.