大连招聘

Responsibilities

• Act as the first point of contact responsible for answering inquires regarding GSS transactional processes like Time and Expense, Accounts Receivable and General Ledger;
• Handle inquiries via phone/email/voicemail;
• Inquiries should be handled and resolved within the given service line agreement;
• Provide support and help colleagues in understanding business requirements, firm's policy, ethics and technical requirements;
• Need to have detailed knowledge of functions across Customer Support and financial market;
• Highlight business and client specific issues to leadership team;
• Show proactiveness in resolving issues and also in handling operational activities when required;
• Identify potential areas for process improvements & highlight the same to the supervisors;
• Use resources effectively to provide best answer within the expected call handling time;

Requirements

• Ability to listen effectively, probe or ask leading questions to understand the inquiries better and provide best answers to it;
• Average logical reasoning and interpretation skill;
• Basic knowledge of MS Excel, MS word and internet explorer;
• Attention to detail;
• Above average oral and written communication;
• Effective work and time management.

    安永全球商务服务（大连）有限公司成立于2009年6月19日，是安永的全球成员之一，也是安永在华投资的***家全球共享服务中心，为安永亚太区十九个国家和地区提供财务、人力资源服务、IT及其他服务。
    安永商务服务在2010年获得IS09001认证，以及获大连市政府相关部委分别认定为技术先进型服务企业和服务外包企业，充分证明安永商务服务在外包服务领域处于先进的水平。秉承安永全球企业文化---领先的以人为本的企业文化, 安永全球商务服务（大连）有限公司也一直把吸引***的人员，培养企业员工以及表彰员工的进步以及发展做为公司的企业文化以及经营宗旨，为员工提供各种培训机会以及转岗、晋升的空间。
    
   
   EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR，IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
    GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.