大连招聘

A Switchboard Telephonist with Conrad Hotels and Resorts accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it？s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it？s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Accept and deliver all messages correctly and promptly for both Guests and management

Ensure all wake up calls take place at the correct time

Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

Handle emergency calls immediately and relay comprehensive and accurate information, as required

Demonstrate a high level of customer service at all times

Comply with hotel security, fire regulations and all health and safety legislation

Attend appropriate training courses, when required

Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

Follow company brand standards

Assist other departments, as necessary

  大连万达希尔顿酒店由中国著名企业万达集团投资，并由国际品牌酒店管理领导者希尔顿集团旗下希尔顿管理。
   
   具有210 间客房的大连康莱德酒店和 372间客房的大连万达希尔顿酒店，是共同位于一幢 36 层的现代化建筑中，希尔顿酒店将位于较低的楼层。整幢建筑位于大连中央商务区的海边,，是拥有国际会议中心、艺术画廊、品牌服饰专卖店、剧院、游轮码头和游艇俱乐部的全景海景酒店。它们将成为大连市“群贤毕至之所”。
 
   大连万达希尔顿酒店将拥有各种特色的餐厅，包括东北街，推荐东北亚菜式—中国、韩国和日本的菜肴。创新会议空间包括1688平方米的大宴会厅、多功能厅和会议室。客人将能够选择酒店健身中心、水疗中心、游泳池作为娱乐消遣的场所。