大连招聘

Our Managed Print Services Group is now recruiting for Account Business Support. Ideally, we are looking for an individual with a track record in providing excellent account and business level reporting and customer service support to join our dedicated team of delivery support professionals. You should be enthusiastic and self-motivated with a willingness to learn and preferably, a passion or interest in technology and innovation.

In return, you will have an opportunity to work for a complex, diverse and dynamic brand leader with ongoing career learning and development opportunities.

If you are successful in gaining this role, you will:-

? Work daily with the coordination team to check status of orders, installations, consumables supply
? Provide first level customer support via phone and email queries regarding MPS, DaaS and MSS services and products
? Be the first point of escalation for current supported contracts
? Action and record customer updates, inquiries, and escalations (via email and phone queue
? Liaise with the Project Manager and Client Success Managers to align day to day responsibilities with that of the business
? Provide Service Level Agreement reporting and Invoicing for customers
? Provide Quarterly Business Reviews for our CSM’s including analysis
? Ad hoc Business reporting
? Update HP Internal spreadsheets and systems with new orders and shipment details
Obtain and record installation request details via either the customer or submitted purchase order
? Ensure installations are occurring to meet the customer and HP Service Level Agreements
? Update the Asset Spreadsheet and HP Internal systems with all the installed dates
? Update the Asset spreadsheet and HP Internal systems with the IP address, configuration details, host name, as included in the Acceptance Checklist
? Escalate any issues to the CSM, SDM, PM and Team Leader as appropriate
To be successful in this role, you will need: -
? 2 plus years’ experience in a similar financial and account management/analytics Roles
? Intermediate to Advanced Microsoft Office skills
? Demonstrated High level ability in Microsoft Excel and Power BI
? ITIL/Agile foundations understanding
? High attention to detail
? Strong organization and time management skills
? Self-motivated with a high work ethic
? Enthusiastic with a customer first attitude
? Excellent verbal and written communication skills
? Flexible Work from Office/ home
职能类别：
韩语/朝鲜语翻译
关键字：
韩语英语

安复仕软件开发（上海）有限公司诚聘