大连招聘

The Role of the Service Transition Consultant (STC) is the oversight of local/regional scale transitions to Operations activities in collaboration with the Global Service Transition Leads and other transition stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget.

The Service Transition Consultant is the main representative for Service Transition supporting the successful transition of project from contract to operations. Responsibilities will include, client-interactions, control of contracted scope, deployment of standardized transition tools, working with external vendor partners, project management and effective internal and external communication to all stakeholders in the transition functional areas.

Delivery Key responsibilities:

Adopt and ensure adherence to standard ST project standards; and build out deviation of standards within the standard structure;

Direct and plan the work, objectives and resource models for transition to Operations activities;

Participate in implementation meetings (client-facing and internal) as appropriate to ensure ST activities are completed;

Track and report progress (dashboards) to key stakeholders;

Serve as the conduit between the ST, the client, Delivery Assurance, Operations and Learning & Development to ensure Operational Readiness Deliverables and activities are delivered within agreed milestones and budget;

Identify and communicate project risks to Global Service Transition Lead;

Drive Lessons Learned from each transition to ensure continuous improvement to standard methodology and toolset;

Monitor delivery of transition within agreed scope, quality, time and budget;

Communication to relevant stakeholders;

Successful transition to operations for Local/Enterprise projects;

Provide feedback to Global Standards (PIM) team on recommended additions/improvements to the global standards as identified during the life of the project;

To be efficient and deliver high performance at all times;

To have excellent interpersonal and communications skills;

To have commercial acumen and to be aware of the NGA commercial standards;

To be committed to client satisfaction both internally within NGA and externally to third parties;

Commitment to personal development as part of continuous improvement initiatives and career development;

To be able to work independently with initiative or as part of a team to deliver outcomes;

Compliance to SR Standards including Completion of mandatory training;

Adoption of NGA standard methodology;

Quality review and lessons learned process;

Customer Satisfaction (CSAT) and OPSAT outcomes;

Service Transition Delivery Outcomes (Budget, Timeline, Quality Standards);

Commerciality - Be commercially aware and adhere to NGA Way;

Technical - Understand the technical solutions required to deliver;

Project Management - Apply effective methodology;

Skills and Experience

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

We offer:

? Local Benefits 1: mandatory social security, housing found

? Local Benefits 2: paid annual leave and sick leave

? Local Benefits 3: group insurance

You have:

? Highly organised with the ability to oversee large and multiple projects

? Strong communication skills, with previous customer facing / liaison experience.

? Fluent In English, Chinese and Japanese Language.

? Ability to manage process / service workshops with multiple customer contacts

? Handling of knowledge transfer and service transitions

? Parallel run and Service Rehearsal experience.

? Good PC Literacy – Word, Excel, Project and PowerPoint.

? Ability to produce professional quality documentation

? Energetic and positive with an innovative approach

It would be better if you also have:

? Good understanding of HRO processes

? Basic understanding of AMO processes

? Background in Project Management

? Background in Payroll Operations

? Experience in BPO industry

NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.

NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.
 
Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.
 
     Over 1,000 ERP-based HR implementations globally
     3,000 Large Enterprise customers
     10,000 Small and Medium customers
     Over 20% of FORTUNE Global 500 companies serviced
    40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers


Our Values

One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team.
Innovative: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life.
Agile: Our energy and focus means that we always deliver quality, quickly and efficiently
Responsibile: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.
Excellent: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.