大连招聘

Are you inspired by “what’s next”? So are we.

When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Job Description

SUMMARY

Customer Service Rep is key role in Order to Cash department to effectively manage customers’ orders, needs and expectations through the order fulfillment process, to deliver value to our customers and Albemarle.

Provide service to foster and improve customer relationships and ensure customer satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Follow Albemarle’s order fulfillment processes for order entry, product availability determination, customer confirmation, processing, and invoicing using the Albemarle Enterprise Software system (SAP)

· Drive the order fulfillment process as liaison between external customers and internal Albemarle resources including shipping locations, Planner/master scheduler, Manufacturing, Logistics, Business, Sales, and Health Safety & Environmental (HS&E)

· Document Customer complaints and feedbacks in the Customer Feedback/Incident reporting database

· Participate in order fulfillment process improvements by identifying and documenting internal failures in the incident-reporting database. ？Timely investigation to identify root cause, with implementation of sustainable corrective actions to improve.

· Attend Sales and Operations Planning (S&OP)/Master Production Scheduler meetings

· Initial and ongoing confirmation and communication of order status to customers

· Manage orders and customer commitments in accordance with sales control plans defined by Business

· Assist Collections teams to resolve customer payment issues related to order fulfillment

· Participate in Order Launch meeting process to prepare for the onboard of successful order fulfillment processes for new products and customers

· Manage orders to meet monthly closing deadline

· Specific duties as may be defined by individual business needs

EDUCATION/QUALIFICATIONS

·College or university degree

Previous work experience in similar field

Basic IT skills: MS Office, quick learner for using systems.

· Good IT skills (MS Office, SAP experience is an advantage)

· Excellent problem solving skills

· Outstanding communication skills: can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of

other parties to the negotiations; has a good sense of timing.

· Costumer focused attitude; meet or exceed customers expectations (internal/external), establishes and maintains effective relationships with customers and gains their trust and respect

· Good organization and time management skills; can orchestrate multiple activities at once to accomplish a goal, arranges information and files in a useful manner, concentrates his/her efforts on the more important priorities

· Self-development skills: he/she is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches.

· Supportive and team worker

LANGUAGE SKILLS

Fluent in English and Korean language

Choose to unlock your full POTENTIAL. Apply today.

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发现并实施性能更佳、更有可持续发展性的解决方案是推动我们不断前进的方针，我们坚信只有以创新思维推动工艺创新，才能创造持久价值。

在雅保，我们坚信员工是成功的关键，就是这么简单！加入我们将会使你获得一个积极并具有团队精神的工作场所。在这里，将会激发你个人成长和专业化发展。这就是我们的文化、这就是我们的承诺！