大连招聘

    

Role title advert: Relationship Manager

    

Department: Critsit

    

    

Do you have strong interpersonal skills and experience managing or selling to customers? Are you a creative thinker with the ability to solve issues quickly and effectively? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

    

    

You will provide support expertise to customers, partners, and internal teams that sell technical services The Relationship Manager is knowledgeable in both issue resolution for common issues with Volume Licensing, cloud services, as well as coordinating complex issue resolution by managing cross organization support process. Key to this role is helping to drive to issue root cause and overall improvement in the Service and the Support experience.  This role requires a blend of solid technical know-how and strong customer service skills. You must be able to communicate escalation findings clearly and confidently across the spectrum of Customer, Client and Partner resources, ranging from IT Individual Contributors and Support Engineers to Senior Sales leaders.. 

    

    

Your team assumes project management of complex, multi-workload escalations and drives them to resolution. Relationship Managers collaborate closely with the Product Group, commercial, technical support and Field Sales to resolve and prevent recurring escalations by identifying and working to resolve systemic issues.  

    

What we are looking for

    

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

    

Duties and responsibilities:

    

·         Taking ownership for managing support escalations to free the time of Field Sales personnel.

    

·         Translating customer & partner urgency to both the Standard Break Fix teams and Engineering teams to ensure customer issues are appropriately escalated and supported.

    

·         Managing customer and field expectations around response and incident resolution.

    

·         Ensuring that escalations are handled quickly with concentration on the customer experience.

    

·         Participating in post sales discussions and raising awareness to internal teams when changes
are needed to existing procedures/processes.  

• Developing, fostering and maintaining effective working relationships with Operations, Engineering, Marketing, Enterprise Services and Support, Field Sales and Partner teams to improve the customer experience

        

• 3+ years of Project/Programme/Account/Sales Management skills, ideally in a technology/IT environment
• 2+ years of Microsoft Licensing knowledge, Support, or LAR experience
• High proficiency levels in the following competencies:
• Troubleshooting and Analytical problem solving
• Building customer/partner relationships
• Cross-boundary collaboration
• Customer advocacy
• The ability to communicate at the appropriate depth with product development, marketing and other internal organizations.
• Self-driven with minimal management supervision in a global environment.
• Exceptional customer service and overall communication skills, verbal and written (including technical writing)

    Experience and qualifications:                                            

    Why Tek Experts?    

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 

    My Career. My  Future. My Tek Experts.    

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

    Start fulfilling  your dreams    

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

TEK Experts partners with leading IT & Telecommunications organizations to help them expand their operations, while maintaining high levels of both technical expertise and customer service.

TEK Experts provides nearshore solutions for outsourcing and staff augmentation of software services.

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