大连招聘

Job Description:

·Responsible for managing the successful delivery of the company’s IT services to a specific sites within China to ensure the smooth running of the company’s technical infrastructure and ensuring downtime is kept to a minimal.

·The role will include managing any technical queries as well as undertaking projects as and when required. In order for this to be successfully completed you must be an organised, dedicated and pro-active person who can prioritise your workload and consistently deliver accurate information and services within strict timescales.

·Responsible for supporting the environment performing administration duties, such as computer installations, monitoring backups, account management, asset tracking, printer configuration and Service desk function. The role will also require the person to be hands to a high level to ensure the smooth support of users within the Region.

·Responsible for the design, implementation and support of Information systems to a specific site/sites. Writes procedure documents, implements and tracks progress on projects and key activities. Responsibilities include recruiting, evaluating and terminating staff. Work with Global IT Services Manager and local management on Capital/Operational budgets.

Key responsibilities:

·Providing support for users within the China region plus other sites in region which may require support

·Provide team leadership to the IT Support Team for the region

·Ensure all IT services are maintained to a high level of availability

·Take ownership and responsibility of helpdesk calls until closed or escalated – maintain high quality of helpdesk entries including accurate and detailed notes, category, etc

·Comfortable in handling and resolving IT issues from level 1 right through to level 3 troubleshooting

·Provide IT guidance and support to users as and when called upon

·Ensure all IT SOPs are followed by you and your team to deliver an IT service in accordance with the regulations Governing our business, update regional SOPs as required

·Design, install, maintain regional IT network, telecoms (Fixed & Wireless), wiring to XXX standards, in conjunction with Enterprise team and local business units.

·Design, install and maintain servers and workstations to XXX standards in conjunction with other business units and IT teams.

·Motivate, lead and manage a team responsible for administration duties such as asset tracking, network account creation and deletion, in conjunction with IT Security policy.

·Report any known failures or pre-empted failures of the IT service to the local business managers and Global IT Services Manager, which are likely to impact the business

·Continuous improvement of IT support to our internal users including measurement of Key performance indicators.

·Maintain control of the IT requests and queries logged via the IT Support Help Desk in accordance to the priorities set and the associated SLA’s by holding regular meetings with IT Support Technicians to ensure priorities and targets are being met.

·Assess and prioritise IT Support tasks for the Team outside of those logged via the Help Desk to ensure they are controlled and business needs are met to the timescales expected.

·Assess and prioritise Projects and Key Activities for the local IT team to ensure that they are implemented within the desired time scale and budget.

·Ensure all IT service systems are successfully archived to the requirements and frequency of the associated SOP, that all archive media are controlled and stored securely in fire resistant containers both on site and off site, that data can be retrieved and restored in a time frame and to the satisfaction of the company’s business requirements

Key skills:

·Previous experience of occupying a IT Senior Engineer/supervisory role with a minimum of 2+ years tracked record

·Proven experience in managing networks with upwards of 200+ users

·Proven experience of developing project planning and implementation.

·Experience in setting up, maintaining and working in a professional and structured methodology aligned to the ISO:9001 standard

·Strong verbal and written communication skills including English

·PC/Server hardware/Maintenance

·Microsoft Server 2003/2008 and Exchange Server administration

·Preferable experience with Symantec Backup Exec and SEP solutions

·Good understanding of internet technologies (WWW /FTP /EMAIL / TCP/IP / VPN)

·Proven experience in complex technical issues, with ability to diagnose to root cause.

·Good initiative, acts quickly and independently when the situation demands it, sees a need and takes appropriate action without being prompted or reminded.

·Demonstrates commitment to shared team goals, fulfils responsibility to the team by carrying out equal share of work, and balances personnel interest with needs of the team.

·Would be advantageous to have proven experience with the setting up and management of Microsoft Server Level and ESX software and hardware environments

·Good general knowledge of network equipment – cabling/switches/routers/firewalls

·Good understanding of Microsoft core technologies Active Directory/TFS/SQL/Exchange

·Excellent understanding of Virtual Server technologies – (VMware)

Person specification:

The ideal candidate will be an experienced senior IT engineer/lead with a proven track record within this field of expertise. A team player who can successfully add real value to all aspects of the company’s IT Support from start to finish. Good interpersonal skills are essential as well as having the ability to communicate at all levels.

Core Competencies:

·Adaptability: Understands and adjusts to changes and priorities. Accepts changes, maximizes opportunities created by change, and incorporates into work activities.

·Communication: Speaks clearly and concisely; expresses thoughts and ideas easily in groups and in one-to-one conversations. Adapts communication style to fit the audience in order to keep their attention and enhance their understanding. Shows interest in what others have to say; listens attentively to their questions and comments; expresses appreciation for others point of view.

·Customer Focus: Ensure Customer satisfaction by providing the highest levels of service. Demonstrates an understanding of each Customer’s needs and uses that knowledge to anticipate problems and provide even better service than the Customer expects. Treats internal Customers with the same high level of service as external Customers; looks for new opportunities to enhance Customer satisfaction.

·Decision Making: Considers alternatives and makes decisions in a timely manner. Considers both the immediate and the long-term consequences of decisions, makes decisions that support the mission, strategies, and objectives of our business.

·Initiative: Acts quickly and independently when the situation demands it; sees a need and takes appropriate action without being prompted or reminded.

·Job Knowledge: Demonstrates an understanding of issues and events that have an impact on own job, our business, and industry. Gains insight into the ways that key events could impact our business goals and the environment in which we operate.

·Leadership/Mentoring: Provide on-going coaching, feedback, and development suggestions in a positive and constructive manner. Motivate others with a firm sense of direction and purpose. Generate enthusiasm and commitment from others; builds a team atmosphere.

·Quality Management: Demonstrate accuracy and thoroughness. Initiate and look for ways to improve and promote quality. Reviews and monitors own work to ensure quality.

·Quantity / Productivity: Assumes responsibility for efforts, productively utilizes time, and demonstrates a commitment to increasing productivity in own area of responsibility. Establish standards and sets priorities.

·Reliability / Follow-Through:Take responsibility for assigned tasks, own actions, and results.

·Team Work: Demonstrate commitment to shared team goals. Encourage all team members to contribute their ideas and skills, appears to value the contributions of others, fulfills responsibility to the team by doing an equal share of the work, and balances personal interest with the needs of the team

易文信息技术（大连）有限公司是以计算机软硬件及相关信息服务为主的综合方案提供商，面向全球客户提供信息服务及业务流程服务。运用多年的业务经验，已与多家欧美跨国企业及日企建立并保持了长期良好的合作关系。

公司成立至今发展迅速，现有员工100余人，分别为欧美、印度、日本、韩国、中国等多个国家和地区提供BPO服务、ITO服务、SI服务、咨询猎头服务。此外，公司积极拓展新的业务领域，不断完善服务体系，提升服务品质。

易文信息凭借优秀团队的力量，致力于为企业特别是成长型企业提供专业的信息化服务。倡导实在型服务，提供符合企业工作流的咨询建议和设计制作，依托信息化网络平台的无限魅力，在节约成本的基础上全力提升企业的信息化生产力。

我们专心于互联网技术服务；相关业务流信息化管理咨询建议，招聘动态等一体化服务。我们的客户来自各个行业，为此我们努力汲取不同的行业特色的力量，融会贯通，打造自己的特色，满足不同企业的需求。