大连招聘

Primary Directive:

Responsible for providing inquiry and transaction support to employees, managers, HR Business Partners and HR professionals. In a lesser extent, respond to inquiries from vendors, Centers of Expertise members, retirees and employee’s relatives.

The WFA Analyst main tasks/ responsibilities include, but are not limited to:

• Responsible for providing Tier 1 assistance on HR-related inquiries to Johnson Controls employees across the Enterprise, including inquiry resolution and transaction processing. Tier 1 may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).

  • Inquiry support for:

    • HR transactions

    • Employee, Job and Data changes

    • Compensation Changes

    • Requisitions

    • Special projects (eg: Salary Planning Tool)

    • LMS

  • General HR questions when employees are looking for policies and procedures.

  • Navigation support for Workday and Portal.

  • Escalation of security access to Portal to HR Technology Enablement (HR Atlas portal team).

  • Routing of calls to appropriate support owner when service is not provided by HRSSC (The Work Number, Help Desk, etc.).

  • Creation of Employment certification letters for HR to distribute

  • Provide Inquiry support for special projects (eg: Salary Planning Tool).

  • Follow up with Managers, HR and employees on pending transactions

• Responsible for register the interaction with the caller and tracking the solution via the ticketing system Microsoft Dynamic CRM, when follow up or escalation to Tier 2 is required.

• Accomplish the Call Management Framework & KPIs for calls and cases.

• Provide support on simple data entry / data changes on employee records.

• Perform basic transactional processing activities to support Tier 2 area:

  • Requisitions creation and follow up to approvals.

  • Update and maintain employee data in the HRIT/HRIM/Functional or system of record

  • Maintain employee personnel files for current and former employees

  • Provide assistance on employment verification requests

  • Perform other HRSSC related duties as assigned.

Requirements

Education: Bachelor Degree in HR, Finance, Business or related field required

Job experience:

· Desirable working experience in a HR Service Center or HR operations

· High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as Mandarin, Korean and Japanese are desirable.

· Excellent oral and written communication skills and interpersonal skills.

· Ability to work in multiple activities and systems successfully and simultaneously.

· Ability to understand and develop successfully partnerships with customers.

· High Customer Service orientation.

Professional knowledge:

· Desirable experience in core HR operations processes.

· Desirable experience in Workday / Microsoft CRM Dynamics.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.