大连招聘

Responsibilities:

• Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

• Ensures all new process updates are incorporated while processing transactions

• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

• Responds to emails and enquires in a timely manner

• Prepares and contributes to reporting as directed

• Actively participates and completes the performance management and development plan activities

• Identifies potential areas for process improvements and makes recommendations to Supervisor

• Assists with GSS initiatives and other projects as assigned

• Ensures GSS organizational policies and processes are followed

 

Requirements:

• College graduate

• Good oral and written English skills

• Over 2 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience

• Good communication, interpersonal skills and customer orientation; works effectively with others

• Command of spoken and written English (proficiency in other languages a plus)

• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

• Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

• Good keyboarding and data entry skills

• Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

 

    安永全球商务服务（大连）有限公司成立于2009年6月19日，是安永的全球成员之一，也是安永在华投资的***家全球共享服务中心，为安永亚太区十九个国家和地区提供财务、人力资源服务、IT及其他服务。
    安永商务服务在2010年获得IS09001认证，以及获大连市政府相关部委分别认定为技术先进型服务企业和服务外包企业，充分证明安永商务服务在外包服务领域处于先进的水平。秉承安永全球企业文化---领先的以人为本的企业文化, 安永全球商务服务（大连）有限公司也一直把吸引***的人员，培养企业员工以及表彰员工的进步以及发展做为公司的企业文化以及经营宗旨，为员工提供各种培训机会以及转岗、晋升的空间。
    
   
   EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR，IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
    GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.