大连招聘

地点：大连

薪资：10-15k

 

内容：

日英双语熟练。3年以上helpdesk项目经验，3年团队管理经验。未来管理新项目20人左右。

Job Responsibilities:

• Typically manages large or tier 2 or 3 teams in multiple locations

• Coaching, counseling, providing feedback, handling disciplinary issues and providing positive

• recognition

• Ensuring each Technician meets his or her required goals including intraday schedule adherence,

• attendance, call center metrics, policy/handbook adherence, conduct and performance

• Writing employee performance evaluations, delivering annual merit reviews, updating employee

• journals daily and performing other administrative tasks as assigned

• Performing root cause analysis and identifying opportunities for helpdesk efficiencies

• Working with the Recruiting Department in hiring qualified candidates

• Creating a cohesive team environment through consistent management

• Quality monitoring

• May provide workforce management

 

Requirements:

• 3-6 years’ relevant management experience

• Fluent in Japanese and English

• Good interpersonal skills

• Excellent attention to detail

• Good organization skills

• Attendance and schedule adherence are requirements of this position

• May require relevant industry knowledge

• May require additional project-specific training

 

联系方式：Vivien Wang

Email：vivien@China-genius.com

电话：0411-3970 7291

公司成立于2008年，是大连最早、***的人力资源、活动策划服务公司之一。自成立以来一直致力为企、事业单位提供高端活动策划服务；“创新、服务”是展锋公司的立业之本，经过多年的努力，我们已形成一套完整的设计、沟通、执行、跟踪一站式服务体系。展锋文化传媒为企业客户提供：拓展训练、企业年会/庆典、企业家庭日、企业运动会、大型赛事及企业会务会展承办等服务。