大连招聘

  

Responsibilities:

· Receive queries via phone, email or chat and log contacts into the shared service case management system.
· Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.
· Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
· Be part of a team that actively seeks customer feedback to improve levels of service.
· Participation in the continuous improvement of HR processes.

  

基本任职资格

  

· Fluent in Japanese and English.
· Customer Service Experience
· Computer literacy (Excel, Word, PowerPoint, Outlook)
· Ability to work in international teams where team members are in different locations and belong to different cultures.
· Ability to work with confidential information
· Ability to work in changing environment
· Flexibility

  

优先任职资格

  

· Experience working in a HR Shared Service Environment.
· Experience of working with Peoplesoft.

  

 

  

公司成立于2008年，是大连最早、***的人力资源、活动策划服务公司之一。自成立以来一直致力为企、事业单位提供高端活动策划服务；“创新、服务”是展锋公司的立业之本，经过多年的努力，我们已形成一套完整的设计、沟通、执行、跟踪一站式服务体系。展锋文化传媒为企业客户提供：拓展训练、企业年会/庆典、企业家庭日、企业运动会、大型赛事及企业会务会展承办等服务。