大连招聘

JD for BT Field Service Engineer

Purpose Of Role:

This role is key to provide successful onsite field support for the BT global customers. The Individual will be accountable for the successful installation, maintenance and break-fix of Cisco CPE, Avaya and Huawei deployments.

This role will be required to support a 24x7 business and thus the successful applicant must be willing to be on call per a shared roster.

Key Responsibilities:

® Install and perform testing of networking hardware and software component in customer premises.

® Performing configuration, maintenance and upgrade of network devices, and including IOS upgrade when needed. ® Performing Break-Fix (Hardware Replacement) in customer premises, and datacentre environment.

® Performing back-up and restore of equipment configuration in customer premises during the Break-Fix operation. ® Performing Smart-hand support in customer premises and datacenter.

® Be familiar and perform RMA/DOA with Cisco, and working with Cisco TAC support for incident resolution.

® Documents network problems and resolution and updating the ticketing system for future reference.

® Assist in the Maintenance and testing of the spare inventory of equipment and parts.

® Handle 1st level escalation from the Service Desk Engineer.

® Being part of team to perform standby duty for 24x7 maintenance customer.

Qualifications:

® Education: Bachelor’s Degree in Computer Science, Information Technology or similar, with more than 3-5 years’ experience.

® Preferred Certifications in Networking such as CCNA, CCNP. Huawei

® Preferably with certification in ITIL Foundation. Skills/Experience:

® Familiar with Networking product and protocol such as Switches, Routers, Hubs, Firewalls, WLAN, LAN, WAN, TCP/IP, DNS, QoS, EIGRP, BGP, OSPF, ATM, PPP, MPLS, etc

® Experience in VOIP and Cisco IP Telephony product, candidate with Avaya Call Manager experience will be an added advantage.

® Strong analytical skills with ability to perform systematic troubleshooting independently.

® Strong interpersonal and communication skills, and service oriented,

® Good written and verbal English skills

British Telecom Group is a leading FTSE Company with a profitable turnover of more than ￡19 billion. We’re the world’s most established communications company, employing over 98,000 people in 170 countries around the world.

We’re known globally as a major technology player – pioneering the digital advances that are shaping and driving the information age, helping people create, collaborate and communicate better than ever before.

BT started in China in 1995 with representative offices in Beijing and Shanghai, then later set up as a wholly foreign-owned enterprise (WFOE). Now besides offices in Beijing, Shanghai and Shenzhen, there is also a Technology and Service Centre in Dalian providing 24x7 multi-lingual support to our customers. And we also have the China Research Centre in Beijing.

BT in China offers systems integration, project management, and consultancy services to help customers develop complex IT and transformational solutions. In China, we are able to draw from the vast experience, talent and capabilities from BT’s different practices around the world as well as partners in China to create innovative and customised ICT solutions for our global and local customers.