运营专员(英语佳)J15571
携程旅行网北京分公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:酒店/旅游
职位信息
- 发布日期:2018-03-13
- 工作地点:北京
- 工作经验:无工作经验
- 职位月薪:6-8千/月
- 职位类别:客服专员/助理
职位描述
工作职责:
1. 处理全产线售后问题,与客服和供应商进行三方沟通,提供解决方案;
2. 处理比较复杂行前、行中问题,找到满足多方利益的解决方案;
3. 支持线路包车等业务的售前咨询;
任职资格:
1. 能有良好的自觉性和工作态度;
2. 有较好的逻辑和沟通能力;
3. 踏实、灵活、细致,能承受一定压力;
4. 有客服中心或者旅游计调经历者优先;
5. 能够值周末班或夜班(倒班);
职能类别: 客服专员/助理
公司介绍
携程集团是全球领先的一站式旅游服务供货商,旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立,2003年在纳斯达克上市(NASDAQ: TCOM),2021年在香港交易所正式挂牌(HKEX: 09961)。携程集团为世界各地旅客全方位搜罗及整合旅游信息,让用户可以轻松预订旅游产品及服务,做出最精明的选择。集团品牌已构建先进成熟的交易平台,包括移动客户端、网页,以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略,合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷,秉承「追求完美旅程,共建美好世界」的宗旨,致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".
联系方式
- Email:hrbj@ctrip.com
- 公司地址:携程旅行网