大连招聘

职位描述：
SUMMARY: This position will lead a scalable team of customer service and inside sales representatives and have responsibility for supporting the Asia team to improve service quality. In addition, this position will communicate commercial solutions to customers, dispatch and monitor the service jobs, collect service data to prepare the reports, and follow up on service sales opportunities together with field service team.

 Alpha Technologies, a Roper company, is the world leader in the design, manufacture, service and support of precision rubber and polymer laboratory instrumentation and data acquisition/analysis software systems.

 Essential Job Functions – Responsibilities

Improve the process of “order to cash” including service offerings, order transaction, system handling, and invoicing
Manage the parts inventory and logistics, ensure that stock is efficient and accurate
Coordinate and track the warranty claims and quality issues including parts returns and statistics
Monitor and ensure the service performance, escalating the issues as necessary
Focus on renewing service contracts, support and drive the service revenue growth
Update the status of sales opportunities, maintain the sales funnel, and ensure the actual revenue/booking and forecast reported correctly.
Prepare reports that measure service performance in the region
Provide various back office support to field service team as needed
Coach team members, properly assign the workload, create initiatives to optimize the productivity
 Education – Experience – Qualifications

Associate’s degree required, Bachelor’s degree preferred
Minimum 5 years of sales/customer service experience required
Experience as team leader is strongly preferred
Must be able to read, speak, and write English.
Excellent verbal and written communication skills required
Ability to exercise independent judgment to provide appropriate customer solutions
Must be familiar with MS Office products, ERP service module experience is a must
Must have basic commercial sense and business know-how, experience in building sales funnel.
Working knowledge of KPIs tracking and reporting
Must be service-oriented, able to communicate effectively and display a professional and positive demeanor
Must be able to work in a team environment
Ability to meet deadlines and work in a fast-paced environment
Experience working with different cultures desired

Roper是一家年收入达52亿美元的多元化技术公司。Roper的业务包括为细分市场设计和开发软件，提供工程产品和解决方案。我们强大的运营能力使我们能够将终端市场潜力转化为有利的增长和现金流，从而为我们的投资者创造价值。Roper股票在纽约证券交易所上市，股票代码为ROP，是标准普尔500指数，财富1000指数和罗素1000指数的成分股。

上海儒博贸易有限公司负责Roper产品在中国的销售与服务。
Roper is a diversified technology company with annual revenues of $5.2 billion. Roper operates businesses that design and develop software (both license and software-as-a-service) and engineered products and solutions for a variety of niche end markets. Our strong operating capabilities enable us to convert end-market potential into profitable growth and cash flow in order to create value for our investors. Roper is a component of the S&P 500, Fortune 1000 and Russell 1000 Indexes and trades on the New York Stock Exchange under the symbol ROP.

Shanghai Roper Industries Trading Co., Ltd. is responsible for sales and service of Roper products in China.