大连招聘

职位描述：
Requirements:
- Bachelor degree or above, majoring in Metallurgy, Steel Forming, Metal Machining or related fields;
- At least 2 years experience in Steel Production, Galvanizing/galvanization, steel production, basically related knowledge of quality management Approval procedure;
- Proficient in MS office software (experience in SAP is an advantage)
- Good in English listening, speaking, reading and writing;
- Good capability in organizing, communicating, analyzing and problem solving;
- Preciseness and earnest;
- Good capability in self-organization due to resident position.
Main Responsibilities:
- Technical claim/complaint investigation at the customer side:
*In case of claims/complaints, create a detailed customer report & defect samples to ensure all informations are provided for TAGAL HQ to make a deep root cause investigation.
*Being the owner of the claim/complaint of the customer from the cradle to the grave. This means being responsible to provide the solution for customer demands inside operations department. Even though Quality will be the party being technically responsible to provide solutions and other departments like PDT, Production, etc must assist it is the clear responsibility of TSD Engineer to pull & push the process, to arrange Quality, Production and PDT as well as other necessary departments to ensure that the customer requirements in respect of technical service are met in time and quality.
*Ensure a fast claim/complaint feedback will be forwarded to the customer.
*Providing detailed information about blocked material (coil / blanks / parts) on the customer side or in the 3rd party warehouse.
*In case of claim/complaint taking the leading ship for a containment list (risk coil list) preparation by coordination with Sales / SCM & QD at TAGAL
*Provide a fast solution in cooperation with RO Manager / Key Account / SCM to satisfy the customer by offering sorting & re-working support
*Coordinate and decide about the support of third parties as ATTC, TKSE VA JV, An Steel.
- Customer satisfaction:*Regular customer visit, gather first hand technical customer information to catch the technical demands of the customer and transfer this to the relevant TEAM Members and also to TAGAL HQ.
*Arrange on monthly or quarterly base an Quality Meeting with the major customers in the Regional Office Area to discuss the performance history and transfer the expectation to TAGAL HQ.- Quality level Analysis:*Make a monthly customer report in order to show the customer quality level.
*Provide the customer related performance to the relevant TEAM members and ensure the needs of the customers will be followed at TAGAL.
*Active support for customer related improvement projects.- Information Collection and Provision:*Collect relevant information from market / customer / competitor's performance and report it to TEAM members and TAGAL HQ.
*Providing on monthly base the official customer PPM rate figures of the major customers in the Regional Office Area to TAGAL HQ.
*Provide on weekly base to TSD Claim Management the region report of customer claim/complaint.*Fill out on weekly base the claim/complaint excel data sheet.- Customer approval Management:*Collect customer approval information such as which test are required for a grade approval according to which standard.
*Co-operate with other colleagues and department to supply the qualified material to customer on time.
*After sample submitting to the customer follow up frequently the sample investigation on the customer side and report to TAGAL HQ.- Before and After sales Technology Support for RO Activities:*Product’s standard and transforming relations & differences between various standards.
*Technical support in terms of the demands from Sales Department for the relevant RO Office Area.- Internal support:*Support of related departments at TAGAL to reach the department targets.- Technical Agreement and Quality-Guarantee Document Confirmation:*Participate in drafting technical agreement and other quality-guarantee documents for corresponding customers.
*Supplying knowledge and figures to get agreement about Technical Agreements.- Integrated Management System:*Assist and support IMS implementation inside the department, and ensure this position's work meets IMS requirements. 举报 分享

鞍钢蒂森克虏伯汽车钢有限公司（TAGAL）是由世界两大钢铁生产商中国鞍钢股份有限公司和德国蒂森克虏伯钢铁欧洲股份公司共同在大连投资兴建的合资企业，双方各拥有50%的股份。TAGAL成立于2002年，主要为汽车和高端家电客户提供高质量热镀锌及合金化产品，目前拥有2条生产线，总投资额2.798亿美金，年生产能力80万吨。TAGAL致力于不断满足广大客户的更高要求，一直走在汽车用钢领域的最前沿。