德宏招聘

Duties and responsibilities:
1. Interface with Group internal stakeholders to deliver technical initiatives, services and solutions. Ensure professional governance and risk mitigation, while meeting mutual business interests;
2. Collaborate with stakeholders to obtain Voice of the Customer data to capture business requirements;
3. Build and deliver best in class employee experiences in the workplace that in turn promote efficiency, productivity, and peak performance;
4. Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience;
5. Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready;
6. Design and implement guidelines to improve space utilization; Change management;
7. Provide analysis and benchmark data to Management decision; Locate appropriate office space and continued management of existing leases;
8. Develop project plan, set up project team and steering group communications;Partner with BU, IT and Security to ensure project delivery within budget in timely basis;
9. Develops and implements facilities policies and procedures;Maintain good relationship with local governor;Leverage relationship with landlord;
10. Support, implement and maintain health and safety procedures, ensuring their understanding and implementation by local team;
11. Manage security standards to ensure protection of personnel, facilities and equipment, from fire, theft, sabotage, etc;
12. Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results;
13. Develop intake, logging and processing system for facilities service requests, and ensure that the team follows procedures for each service request, including logging, processing and progress chasing enquiries, and adhering quality standards to maximize employee satisfaction;
14. Manage day-to-day operations, and oversee the management of core locations plus all other branch locations through team responsible persons;
15. Manage contracted service provider to ensure that they are delivered in compliance with regulatory requirements, HSES standards and contractual terms & conditions, leveraging HSES team to support. Support HSES's development of an HSES management system for office locations, and execute tasks;
16. Proactively identify needed repairs, maintenance, or updates required in the workplace;
17. Monitor all maintenance and service contracts; liaise with contractors and local team members to constantly ensure high level of service, including negotiation of any new agreements in conjunction with corporate purchasing;
18. Develop and implement annual budget, opex and capex; Analyze business/financial data and develop innovative solutions; Initiate cost saving programs;
19. Identify high profile team members, set career development plan and training plan.

Requirements:
1. 10+ years previous experience, preferably in a multi-site or corporate HQ environment, including adherence to processes, effective management of Facilities Management service providers, and total Integrated Facilities Management concepts;
2. Effective budgetary and financial skills;
3. Compliance with regulatory requirements, HSES, Group governance and local requirements;
4. Delivery of Facilities Management services and programs across a variety of assets;
5. Manage delivery of services by outsourced suppliers, involvement in supplier selection, change and integration processes;
6. Effective engagement with key stakeholders to define business requirements and execute plans to deliver change and benefits;
7. Team management skill, remote management experience is preferred.

Staff Welfare:
1. After on boarding, providing supplementary commercial insurance besides the state-stipulated insurance and housing fund;
2. Fast and transparent promotion channel and broad development opportunities;
3. 5-15 days paid annual leave and 5 days paid sick leave. Free annual physical check-up;
4. Attractive employee activities.

    作为一家持牌消费金融公司，捷信消费金融有限公司（简称：捷信），其股东为国际领先的消费金融服务提供商捷信集团，于2010年底正式在中国开业，为中国的客户提供消费金融服务。消费是促进中国经济结构转型的重要推动力。捷信积极响应国家扩大内需、大力发展消费金融的要求，通过为客户提供安全、负责任的消费金融服务，持续为中国的经济发展和人民生活水平的提高做出贡献。
    基于卓越的数据捕捉和分析能力，并采用大数据和生物识别技术，捷信将先进的风险管理能力渗透到业务流程的每一个环节。目前，捷信已将人脸识别和OCR光学字符识别技术应用在贷款审批环节，在确保客户信息准确性和可靠性的同时，对风控流程进行了大幅高效简化。
    不仅如此，在客户服务领域，捷信在逐步增加自动化客服工具的应用，并将基于人工智能的语音机器人、文本聊天机器人和质检机器人应用在客服环节，提升服务效率。相比传统的人工智能，捷信配备的机器人在语义理解和机器学习方面更加智能、高效，可以随时随地为客户提供服务，并快速适应新的业务情境。其中，文本聊天机器人已接入到捷信官方微信平台，平均每天可处理约50,000-70,000个客户问题，客户只需等候最多1秒就会接通，而语音机器人的每日呼出量也达到了约5,000,000次。智能机器人与专业客服人员一起，可为客户提供7天无休的专业服务，这些技术创新保证了服务流程更加顺畅，显著提升了服务效率。同时，捷信在不断加快数字化的步伐。至今已有超过4000万用户注册了捷信金融APP，从而进入到捷信的服务生态体系中。

主要奖项Company Awards
2020年奖项
2020年58同城•招聘中国卓越雇主五十强
2020年第二期消费金融APP活跃度排行榜**
2020年消费金融机构Top30强榜综合指数**
2020年智联***雇主校招案例奖
2020年前程无忧人力资源杰出奖
《金融界》“杰出消费金融创新服务奖”
《经济观察报》“年度消费金融领航企业”
深圳电视台“***消费金融服务商”
《南方日报》“南方公益传播奖·创新奖”
《南方都市报》“南都2020金砖奖·普惠金融突出贡献机构”
《中国经营报》“2020卓越竞争力金融科技影响力企业”
《北京青年报》“财星榜 2020金牌服务创新”
《中国经营报》 “2020社会责任行业影响力奖”
《财经》“年度***金融科技创新奖”
2019年奖项
2019智联招聘中国最具发展潜力雇主
2019年度58同城中国最具社会贡献价值雇主十强
2019中国雇主品牌年会中国***雇主奖
2019年度51Job人力资源管理杰出奖
2019猎聘非凡HR团队奖
2019拉勾网全国金融行业TOP雇主
2019领航中国杰出消费金融创新服务奖
2019中国财经峰会冬季论坛企业社会责任奖
2019经济观察报消费金融之星
2019新金融行业十大品牌公益项目
2019中国经营报卓越竞争力消费金融创新机构
2019投资时报***普惠金融奖
2019中国网金融扶贫先锋机构