东莞招聘

职位描述：
？ Understand and process requests accurately and in a timely manner (as per SOW or internal guidelines)
？ Ensure compliance with product/service specifics, rules, procedures and regulations
？ Respond to all questions and issues received, providing solutions wherever possible.
？ Provide telephone support In required language
？ Possess high level of expertise in software licensing and ownership of responsible categories/products/services
？ Maintain strong and professional relationship and partnership with internal and external customers, partner teams, colleagues and superiors
？ Participation, co-authorship and support in preparing internal process documentation, ISO/SOP documentation, localizations and translations of existing procedures into local languages/English, as appropriate

Education and Experience Required:
？ University education or equivalent.
？ Typically requires 3-5 years general experience, or equivalent combination of experience and college level education.
？ Knowledge and Skills:
？ Superior communication skills both written and verbal
？ English Verbal and Written Skill
？ Chinese Verbal and Written Skill
？ Japanese Verbal and Written Skill
？ Experience in customer facing role either remote or face to face
？ Understands internal processes and tools
？ Computer proficiency
？ Problem solving skills
？ Accuracy in data entry
？ Excellent fluency in language to be supported.
？ Experience in a phone based remote role
？ Familiarity with computer technology
？ Time management
？ Skills Oversee compliance with operating procedures and standards
？ Experience in call routing and processes as well as case logging systems and obligation systems
？ Strong understanding of internal processes, tools and usage of such tools in managing daily tasks. 举报 分享

At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.