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Customer Service

伟创力信息技术(深圳)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2016-11-06
  • 工作地点:深圳-南山区
  • 招聘人数:1人
  • 学历要求:本科
  • 语言要求:英语 熟练
  • 职位月薪:8000-9999/月
  • 职位类别:客服专员/助理  

职位描述

职位描述:
1. Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
2. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
3. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
4. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
5. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
6. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
7. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
8. Accomplishes information systems and organization mission by completing related results as needed.
9. Develops processes and systems management of customer orders that would ensure deliveries in a timely manner, supporting the achievement of sales plans.
10. Ensures proper planning and execution of shipments, according to the parameters and priorities set by the company and the customer. Informs the customer of delivery commitments dates.

职能类别: 客服专员/助理

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公司介绍

伟创力简介

伟创力国际有限公司是全球领先的从概念成型到规模量产(sketch- to-scale) 解决方案供应商,为互联世界设计和制造智能产品。公司在 30 多个国家有近 200,000 万专业人士并且助力全世界开创智慧生活 (Live smarter),并向不同行业和终端市场中各种规模的公司提供创新设计、工程、制造、供应链实时管控和物流服务。

在中国,伟创力占有1250万平方英尺生产面积,其中包括15个生产基地、研发中心、销售办公室以及1个区域支持中心。伟创力的10万员工提供包括但不限于制造设计、核心新品引进、印刷电路板组装、分部装配、总装、测试、外壳及物流的服务。

如欲了解更多伟创力的招聘信息,请访问*****************************************/en-US/Careers

Flex Overview
Flex is a leading sketch-to-scale solutions company that designs and builds intelligent products for a connected world. With approximately 200,000 professionals across 30 countries and a promise to help the world Live smarter, the company provides innovative design, engineering, manufacturing, real-time supply chain insight and logistics services to companies of all sizes in various industries and end-markets.

In China, Flex has amassed 12.5M manufacturing sq.ft. comprising 15 manufacturing sites, R&D & Tech Centres, Sales Office and a Regional Support Centre. Staffed by 100,000 employees, we provide services that include, but are not limited to design, new product introduction (NPI), printed circuit board assembly (PCBA), sub-assembly and full-assembly, test, enclosures, and logistics.

For more information about Flex vacancies, pls access *****************************************/en-US/Careers

联系方式

  • Email:accesibility@flextronics.com
  • 公司地址:南山区高新技术产业园北环大道北松坪山路1号源兴科技大厦北座8,9,11楼 (邮编:518057)