东莞招聘

职位描述：
富有激情，有想法，愿意通过自己的努力实现梦想的小伙伴们，找工作还在等什么，加入史上最温暖团结的EF 伐木累，我们带你一起赚红包，看世界，学英语，证明自己你可以！
谁说我***，其实我很冷静，很专业
谁说我不能吃苦， 其实我有想法也肯干
谁说我没有耐心，其实我很专注，我有梦想我追逐
我的小宇宙要爆发啦！期待的伐木累在哪里？！
EF 英孚教育，始创于1965年的Global Top Training Institution 在等你！
职位描述：
中英文学习辅导老师团队，致力于为我们英孚网络学习的学员提供专业、细致、系统的学习指导，让学员享受网络学习的过程。如果你和我们一样充满理想和朝气，欢迎加入我们！

We are looking for young talents with customer experience to join our vibrant team as Study Advisors to monitor progress, provide solutions and advice to online students.

岗位描述：
Work description
-用中英文双语为网络学习学员提供外呼电话辅导。
-Offer call service (outbound) in Chinese and, if requested in English to online study customers.
-通过微信、邮件等渠道为学员提供及时的辅导建议。
-Provide timely advice through Wechat, email channels to customers if requested.
-跟进学员学习进度，阶段性地为学员提供电话辅导。
-Give phone coaching periodically to follow up on study progress and set up study plan for customers.
-指导、激励学员按照课程激活推进学习并保证学习效果和体验。
-Motivate and guide customers through in the assigned study procedure to ensure good experience.
-通过电话规范地介绍课程功能、选择、建议等。
-Present different school features, options, suggestions in standardized phone coaching.
-按照课程特点和学员个人需求，提供符合学员特点的个性化辅导。
-Combine with the individual needs of students to deliver customized study solutions.
-保证电话服务质量和运营效率。
-Meet the operation requirements of quality assessment and productivity as a team level.
-系统记录客户信息和反馈并做阶段性的优化，维护客户关系。
-Customer Relationship retention by entering accurate comments in CRM database and do regular optimization.
-保证电话效率和相关KPI指标的达成。
-Manage to call in a cost efficient way, well manage the KPIs to ensure call performance.

晋升发展：
16条产品线，始终有机会找到最适合你的位置！
横向职业发展：销售？运营？客服？管理？技术支持？……你都可以有！
纵向职业发展：学习顾问—资深学习顾问—主管—运营经理

需具备的技能：
Must to have:
-Word/Excel 办公软件的使用
-MS Office Word/Excel operations
-英语水平CET-4
-English ability CET-4
-基础计算机能力
-Basic computer operation skills

如有以下技能更佳：
Nice to have:
-一年的电话或客户服务经验；
-1 year Call center experience or previous customer service experience.
-流利的英语口语、写作能力（6级含以上）
-Fluent level of English both written and spoken (Level 6 or higher)

这是一个以客户为导向，有着学术氛围的团队，我们希望有工作激情和创意，能快速学习并自我激励的你能加入我们。希望你也有很好的团队合作精神，有着强烈的客户服务意识。我们相信：你会在这个团队里学到更全面的技能，成为更优秀的自己，来加入我们吧.
This is an academic and customer oriented team, we are looking for candidate with great Passion in work, Creative, self-motivated and also a quick learner. We hope you are a good team player as well, with strong customer conception. We ensure you would develop your work capabilities and improve yourself quickly in this open and sharing team, so join us! 举报 分享

EF English Live is the world’s largest online language school. Born of a collaboration between Apple and EF, English Live has reinvented the way busy people learn English by pioneering 24-hour, teacher-led learning online.
A heated discussion about the relationship between science and education gave birth to English Live in 1995. Now, English Live has already become an internationally acclaimed online school.
We provide a proven, cost-effective way to learn English anytime and anywhere. Each month we deliver more than one million hours of online lessons, and since our inception in 1996, we have helped in excess of 20 million people to communicate in English.
EF English Live provides students worldwide a 24h online iLab™ which covers the full ranges of English skills. Students can participate in live classes online anytime and anywhere they want.
In 2016, we officially changed name from Englishtown into English Live.


EF英孚教育 全球卓著英语培训专家

1965年，EF英孚教育在瑞典创立，我们的使命是“教育，让世界无界”。英孚全球总部位于瑞士Lucerne，在全球53个国家拥有40,500位教职员工，500多间学校、培训中心和办公室。

英孚教育成功帮助全球1,500多万学员建立学习英语的自信，亦是1500多家跨国企业员工培训的信心之选。在中国，英孚已经在50多个城市设立了100多所英语培训中心。旗下产品线囊括了成人英语、少儿英语、企业培训、海外游学、出国留学等等，涵盖了市场的各个层面。

EF英孚教育被正式指定为2010年亚运会语言培训服务供应商和2014年巴西世界杯足球赛语言培训服务供应商。

EF English Live在线英语课程专为环球学员提供24小时在线的 iLab™多媒体互动教室，课程涵盖了英语听，说，读，写各个方面。学员可以随时随地参与在线口语课，外籍英语培训专家遍布世界各地，为学员提供24小时小组会话课，及一对一私人会话课。