海运客服助理经理 Assist. Mgr (Customer Services)
全球国际货运代理（中国）有限公司深圳分公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2017-07-13
- 工作地点：深圳
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：大专
- 语言要求：英语 熟练
- 职位月薪：7000-11000/月
- 职位类别：货运代理 船务/空运陆运操作
职位描述
职位描述：
Position Overview:
Maintain the operation of customer services department in efficiency and effective way and enhance the cooperation between external and internal customers smoothly
Key Outcomes:
？ Full compliance to SOP & customers requirement.
？ Provide the high quality service to the customer in consideration of the best interest of the company.
？ Manage the relationship in-between customers and overseas partners to ensure all parties satisfaction
Position Accountabilities:
- Take care of current customer services to provide satisfactory service
- Supervise and oversee all the work of the subordinates to avoid any mishandling
- Conduct customer services training programs for new staff by educating them about company profile, operation system and customer services department code
- Manage friendly with annoyed customers and satisfy their requirements or their enquiries
- Maintain strong professional working relationship with external and internal customers, colleagues and customer services management
- Assist in preparing and developing the documentation of the standard operation procedure to customers and teams when new customers are launched
- Support and execute decisions made by customer services management and convey positively to reinforce the team members to comply with
- Co-ordinate with FCL operation team, LCL Hub team and DOC / DDC team on daily operations issue
- Ensure all T&T events input in TANGO / Procars on time in order to match the KPI
Core Competences:
Team steering
Leadership
Judgment / Problem Solving
Self-motivation
举报
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Position Overview:
Maintain the operation of customer services department in efficiency and effective way and enhance the cooperation between external and internal customers smoothly
Key Outcomes:
？ Full compliance to SOP & customers requirement.
？ Provide the high quality service to the customer in consideration of the best interest of the company.
？ Manage the relationship in-between customers and overseas partners to ensure all parties satisfaction
Position Accountabilities:
- Take care of current customer services to provide satisfactory service
- Supervise and oversee all the work of the subordinates to avoid any mishandling
- Conduct customer services training programs for new staff by educating them about company profile, operation system and customer services department code
- Manage friendly with annoyed customers and satisfy their requirements or their enquiries
- Maintain strong professional working relationship with external and internal customers, colleagues and customer services management
- Assist in preparing and developing the documentation of the standard operation procedure to customers and teams when new customers are launched
- Support and execute decisions made by customer services management and convey positively to reinforce the team members to comply with
- Co-ordinate with FCL operation team, LCL Hub team and DOC / DDC team on daily operations issue
- Ensure all T&T events input in TANGO / Procars on time in order to match the KPI
Core Competences:
Team steering
Leadership
Judgment / Problem Solving
Self-motivation
职能类别： 货运代理 船务/空运陆运操作
关键字： 物流 海运 船务 资深
公司介绍
在全球国际货运，你将作为全球物流服务网络中连接世界的一员。我们的网络让你塑造你的事业, 鼓励你做出贡献和真正地发挥个人特长。全球国际货运在全球有员工逾76,000名，我们拥有多元化的团队和欢迎不同背景、不同想法和不同技能的人才加入我们。与我们成为一个团队，共同前进。
如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To know more about us, please visit http://www.dbschenker.com/cn
如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To know more about us, please visit http://www.dbschenker.com/cn
联系方式
- 公司地址：地址：span一横路(西)普洛斯东莞麻涌汽车物流园