IT Helpdesk - 桌面支持
H&M International Ltd. Shanghai Representative Office
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：服装/纺织/皮革 贸易/进出口
职位信息
- 发布日期：2013-06-20
- 工作地点：上海
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：Helpdesk 技术支持 信息技术专员
职位描述
We are seeking a skilful technician to work as first line support in our IT Helpdesk for China in Shanghai to support production and retail users.
The primary responsibility is to answer support needs via telephone and mail, registering calls and give initial support to users regarding the IT services.
Responsibilities include but are not limited to
* Be a part of the IT Help Desk for China and perform support according to defined processes and methods
* Give initial support for all IT services, handle errors occurring in the client and local network environment
* Forward and follow up calls to central competence groups within H&M and our partners Competences
* Excellent social skills, used to handle people under stress, service minded
* Good skills in client HW
* Some Network skills
* Good skills in MS operating systems
* Basic skills in MS Office
* Good knowledge in Active Directory
* Good knowledge in printer configuration
* Excellent communication skills and experiences working in a multi national and multi cultural environment
* Strong language skills in spoken & written English and Mandarin
* Used to work in process managed services
* Thrives in a fast pace environment and aims for constant improvements
It is an advantage if you have experience in handling user support for Citrix environment
The primary responsibility is to answer support needs via telephone and mail, registering calls and give initial support to users regarding the IT services.
Responsibilities include but are not limited to
* Be a part of the IT Help Desk for China and perform support according to defined processes and methods
* Give initial support for all IT services, handle errors occurring in the client and local network environment
* Forward and follow up calls to central competence groups within H&M and our partners Competences
* Excellent social skills, used to handle people under stress, service minded
* Good skills in client HW
* Some Network skills
* Good skills in MS operating systems
* Basic skills in MS Office
* Good knowledge in Active Directory
* Good knowledge in printer configuration
* Excellent communication skills and experiences working in a multi national and multi cultural environment
* Strong language skills in spoken & written English and Mandarin
* Used to work in process managed services
* Thrives in a fast pace environment and aims for constant improvements
It is an advantage if you have experience in handling user support for Citrix environment
公司介绍
Today H&M has more than 80,000 employees all working with the same philosophy: to offer fashion and quality at the best price, where sustainability is a crucial part of our business and partnerships. We have expanded substantially in recent years and we now have more than 2,300 stores spread over 38 markets. Our globalization and the big opportunities that are developing within the company have made H&M an attractive company to work for, giving you great opportunities for growth and development.
联系方式
- 公司网站：http://www.hm.com
- 公司地址：上海市南京西路1366号恒隆广场2号楼5楼
- 邮政编码：200040
- 联系人：人力资源部