东莞招聘

职位描述：




COMPANY DESCRIPTION:

Flex is a leading sketch-to-scale solutions company that designs and
builds intelligent products for a connected world. With more than
200,000 professionals across 30 countries and a promise to help make
the world Live Smarter, the company provides innovative design,
engineering, manufacturing, real-time supply chain insight and
logistics services to companies of all sizes in various industries and
end-markets. For more information please visit our careers page at
www.flextronics.com.



* Industry: Electrical /
Electronic Manufacturing

* Type: Public Company

* NASDAQ: FLEX

* Headquarters: 2 Changi South
Lane, Singapore, 486123

* Company Size: 10,001+
employees

* Website: www.flextronics.com



DESCRIPTION/RESPONSIBILITIES:

Job Description

职位描述

1.处理来自用户的呼叫，在Service-Now中创建请求/事件/问题故障单，并转移到相应的小组跟进;

2.学习IT政策和程序，了解IT系统配置，与他人分享知识;

3.根据全球/地区SOC团队，并将其分配给正确的负责人;

4.准备统计报告给IT运营经理进行分析

5.按照员工账户结算策略处理基于人力资源每日终止用户账户电子邮件的相关用户账户流程;

6.向最终用户提供IT流程培训;

7.过滤掉非IT支持请求

8.监控请求并确保根据服务级别协议交付;

9.与公司全球服务台合作处理企业系统问题;

10.用户投诉的纠正措施

11.支持所有改善/精益计划



工作要求

1. IT或相关科目的最低学院或以上学历

2.硬件经验，软件故障排除

3.善于人际沟通和沟通能力，愿意为最终用户，支持团队提供优质的服务

4.良好的英语和普通话沟通能力



Job Description

1. Handle calls from users, create requests/incidents/problem tickets
in Service-Now and transfer to the appropriate team to follow up;

2. Study IT policy and procedure, understand IT systems configuration,
share knowledge with others;

3. Based on Global/Regional SOC team report to open tickets, and assign
them to the right person in charge;

4. Prepare Helpdesk statistics report to IT operation manager for
analysis

5. Follow employee account check out policy to handle related user
account process base on HR daily termination user account e-mail;

6. Deliver IT Process trainings to end users;

7. Filter out non-IT support requests

8. Monitor request and make sure that they are delivered according to
service level agreement;

9. Work with Corporate global helpdesk for corporate systems' issues;

10. Corrective actions for users' complaints

11. Support all kaizen / lean initiatives



Job Requirements

1. Minimum College or above in IT or related subjects

2. Experience in hardware, software trouble-shooting

3. Good at interpersonal and communication skills and willing to
provide quality service to the end-users, support teams

4. Good communication skills in English and Mandarin

  

Job Category

IT



Flex does not accept unsolicited resumes from headhunters, recruitment
agencies or fee based recruitment services.



Flex is an Equal Opportunity Employer and employment selection
decisions are based on merit, qualifications, and abilities. Flex does
not discriminate in employment opportunities or practices on the basis
of: age, race, religion, color, sex, national origin, marital status,
sexual orientation, gender identity, veteran status, disability,
pregnancy status or any other status protected by law.



Flex provides reasonable accommodation so that qualified applicants
with a disability may participate in the selection process. Please
advise us of any accommodations you request in order to express
interest in a position by e-mailing: accesibility@flextronics.com.
Please state your request for assistance in your message. Only
reasonable accommodation requests related to applying for a specific
position within Flex will be reviewed at the e-mail address.



Thank you for considering a career with Flex.



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伟创力简介

伟创力国际有限公司是全球领先的从概念成型到规模量产(sketch- to-scale) 解决方案供应商，为互联世界设计和制造智能产品。公司在 30 多个国家有近 200,000 万专业人士并且助力全世界开创智慧生活 (Live smarter)，并向不同行业和终端市场中各种规模的公司提供创新设计、工程、制造、供应链实时管控和物流服务。

在中国，伟创力占有1250万平方英尺生产面积，其中包括15个生产基地、研发中心、销售办公室以及1个区域支持中心。伟创力的10万员工提供包括但不限于制造设计、核心新品引进、印刷电路板组装、分部装配、总装、测试、外壳及物流的服务。

如欲了解更多伟创力的招聘信息，请访问*****************************************/en-US/Careers

Flex Overview
Flex is a leading sketch-to-scale solutions company that designs and builds intelligent products for a connected world. With approximately 200,000 professionals across 30 countries and a promise to help the world Live smarter, the company provides innovative design, engineering, manufacturing, real-time supply chain insight and logistics services to companies of all sizes in various industries and end-markets.

In China, Flex has amassed 12.5M manufacturing sq.ft. comprising 15 manufacturing sites, R&D & Tech Centres, Sales Office and a Regional Support Centre. Staffed by 100,000 employees, we provide services that include, but are not limited to design, new product introduction (NPI), printed circuit board assembly (PCBA), sub-assembly and full-assembly, test, enclosures, and logistics.

For more information about Flex vacancies, pls access *****************************************/en-US/Careers