东莞招聘

职位描述：
Job Summary职位描述
The Supervisor is responsible for supervising the daily performance to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. The Supervisor manages services providers and other hourly employees.

Manage performance
- Works with service providers to maximize day to day proficiency and ensure packages are delivered in a safe, timely, and professional manner.
- Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
- Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
- Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.

Supervise and develop others
- Determines employees’ training needs to produce continuous development plans.
- Provides on-going feedback and support to improve performance.
- Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
- Holds others accountable to established performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
Maintain operation performance
- Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results.
- Works with others (e.g., service providers, preload staff) to troubleshoot service inefficiencies and modify plans and/or behaviors to improve performance.
- Reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.
- Administers the disciplinary process and involves upper management and/or the union steward to address performance issues with employees.
- Reviews monthly cost statements to ensure that operational expenditures are in-line with planned budget.
Ensure health and safety compliance
- Works with Human Resources to ensure the implementation and maintenance of a Comprehensive Health and Safety Plan.
- Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.
- Maintains updated employee training and certifications to provide a safe, proficient work environment.
- Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.
- Conducts audits to ensure compliance with UPS, local, state guidelines for safety, hazardous materials, security, environmental.
- Solicits input from team members and employees to improve the work environment.
Supports Collaborative Work Environment
- Communicates and presents operational objectives, changes, and updates to ensure a well-informed and focused workgroup.
- Provides communication and training to employees to share updates on new services and procedural changes.
- Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
Identifies Customer Needs
- Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
- Uncovers business opportunities to forward this information to the proper department for follow up.
- Encourages service providers to identify and forward volume development opportunities to management.
- Creates a customer focused work environment to emphasize service and focus on building the business.
- Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers. 举报 分享

As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution networks to local business deliveries. That’s logistics. And that’s exactly what a career at UPS is all about.

From our roots as a Seattle, Washington-based bike-messenger company to our present day, multi-billion-dollar global corporation, our team has held a singular focus―making the world work better for everyone. At the heart of all that we do, you’ll find a true dedication to our people, our customers and the communities we serve.

Whether you start with UPS straight out of school like many of our senior managers did, or arrive with years of valuable experience, everyone at UPS has the opportunity to grow. Empowering careers and commerce around the globe takes more than innovative thinkers, collaborative teammates and incredible technology. It calls on the values, purpose and mission that have driven us right from the start.

It all begins with talented individuals like you―people who are ready to turn ideas into successful business practices. Explore how UPS jobs can make the world work better for you.

UPS Equal Opportunity Statement. We do not discriminate against any applicant for employment or any employee in any aspect of their employment at UPS because of age, race, religion, sex, disability, sexual orientation, gender identity, military status, pregnancy, national origin or veteran status.

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我们提供全方位薪酬福利与职业发展机会：

1.具有竞争力的薪酬
2.提供完善的社会保险和公积金
3.为员工及其子女提供补充商业医疗保险
4.提供免费员工体检
5.提供员工生日和重大节日礼品
6.提供不少于10天的带薪年假
7.提供必要的业务培训
8.提供多样的员工活动
9.提供优先考虑内部员工的职业发展机会