东莞招聘

职位描述：
Deployment Support Engineer (Japanese speaking)

Job Description:
? Technical planning and remote Deployment support of scheduled remote deployment activities to include:
o Installation
o hardware and software upgrades
o Relocation
o De-installation
o Field Change Order updates
? Professional communications with customers and service partners when providing remote support of field activities.
? Ensuring all field activities are properly logged and documented at the completion of each activity.
? Interfacing with internal and next level teams on problem definition and escalations as needed.
? Meticulously following all documented field activity processes and procedures.
? Interfacing with the service planning team and customers as needed during the field activity planning and scheduling process.
? Meeting Customer Satisfaction goals.

Qualifications:
? The candidate must be fluent in Japanese speaking and written communications skills, and have English capability for reading and writing .
? This candidate must have a strong commitment to exceptional customer service; and a high level of dedication, enthusiasm, motivation.
? This position requires a general knowledge of Linux systems, Enterprise Storage, Storage Area Networks, Fiber Channel and Fabric switches. Having a networking, clustering, or database background will be considered a plus for any candidate.
? This candidate must be a team player and willing to work scheduled shifts as needed.


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At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.