东莞招聘

职位描述：
Main responsibilities :
? Proficiency in SFDC Administrative tasks
? Establish and implement best practices with regards to system maintenance
? Act as a single point of contact for HPE users in regards to questions or issues faced while using Salesforce.com system using the case management workflow, and offer resolution in alignment with internal HPE process and capabilities design
? Offers technical troubleshooting solutions with high quality and managed high volumes of requests aligned with the ongoing SFDC release changes/enhancements
? Combines both process, communication and analytical skills and knowledge to ensure the end resolution is satisfacatory for the end user, measured through the case satisfaction survey process
? Responsible for analysis, resolution in the agreed SLA and response time agreed at WW level and in line with the case reason and scenarios covered
? Acts and collaborates with next level of support teams like WW Advance admin and IT or cross organization teams like Partner support, Profiling support, master data …etc
? Resolves ad hoc requests or can be involved in ad hoc projects in line with the SFDC release
? Testing of new capabilities and defects loading as per UAT( User Acceptance Testing) process
? Sets the technical details of access for SFDC users, updates the user setup in line with business needs, by allocating permissions, profiles, roles and special parameters
? Creates and updates queues and views in SFDC, can update the contact matrix for technical approval flow routing, sets and updates fields
? Investigates the technical problems of the system and the errors that users claim
? Imports in SFDC with mass upload application data while generating the query parameters
? Act as Subject matter expert on a specific area of expertize form SFDC
? Creates and sets the territory assignments of the sales community
? Is covering support for more than 80 scenarios linked to : ABP, JBP, Territory management, Contacts, leads, opportunity, sales usability and mobility, workflow, renewals and all the other SFDC objects and processes
? Analyze the cases for improvements of process and case management support model

Competences/skills/requirements

? Bachelor degree
? Proficiency in English
? Strong business communication
? Technical knowledge can be a plus
? Analytical and thinking outside of the box thinking
? Ability for multitasking
? Fast learning
? Pro-active approach
? Attention to details 举报 分享

At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.