东莞招聘

职位描述：
Responsibilities:
1. Responsible for managing inputs from eService business owners and distribution process for eServices and modifying Dashboard settings.
2. Work closely with stakeholders to determine project requirements and translate/implement those requirements into technical designs
3. Active participation and troubleshooting during code releases. (or MTPs) not sure how it would look better.
4. Document high level functional and technical design specifications
5. Troubleshoots and problem solves to resolve production incidents quickly or to develop workarounds
6. Coordinates resolution of highly complex software development issues that arise in production environments
7. Owns the 3rd party regional tools integration with the Portal
8. Acts as first level escalation point and liaison in case of escalations
9. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives
10. Frequently contributes to the development of new ideas and methods
11. Evaluates a variety of common business issues and recommends course of action.
12. Contributes to continuous process refinement and improvement.
13. Compiles work and presents final deliverables.

Education and Experience Required:
1. Typically requires 3+ years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:
1. Excellent in English
2. Computer related education background, be familiar with programming·
3. Superior communication skills both written and verbal
4. Experienced in customer facing role either remote or face to face
5. Great attention to details, great sense of ownership and team work
6. Self-motivated, possess excellent analytical skills & troubleshooting experience, able to work under pressure
7. Strong problem solving skills
8. Familiarity with computer technology
9. Time management skills
10. Oversee compliance with operating procedures and standards
11. Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
12. Understands internal processes and tools
13. Knowledge on XML/SQL and JavaScript is a Plus.
14. Project management experience is a plus. 举报 分享

At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.