客服专员（非技术）Customer Services
Bureau Veritas 深圳必维华法商品检定有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：检测，认证
职位信息
- 发布日期：2015-07-22
- 工作地点：深圳-南山区
- 招聘人数：若干
- 工作经验：应届毕业生
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术) 业务跟单
职位描述
Job Responsibility & Accountability (Key roles, functions & accountability)
1.Collaborating with business development/ program manager in establishing client's procedures
2.Accurately interpret client's procedures into working documents so operation team can understand and execute with minimum discrepancy
3.Coordinate all activities between clients, selling office and operating offices.
4.Handle day-to-day enquiries from external or internal customers
5.Prepare client activity report summary timely per client's request
6.Suggest improvements on client's or internal procedure for continuous improvement
7.Can sense potential problems that may lead to customer's dissatisfaction or BV internal processes difficulties
Required Skills & Qualifications (What skills are required for this position)
1.Ability to work well under pressure to handle crisis situations and balance several tasks simultaneously
2.Must possess strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external)
3.Excellent verbal and written communication and presentation skills
4.Must be confident, highly efficient, and self-motivated
5.Attention to detail and process improvement skills
6.Must be able to work independently, as well as in a team environment
7.University graduated,major in arts,English major is prefered.
1.Collaborating with business development/ program manager in establishing client's procedures
2.Accurately interpret client's procedures into working documents so operation team can understand and execute with minimum discrepancy
3.Coordinate all activities between clients, selling office and operating offices.
4.Handle day-to-day enquiries from external or internal customers
5.Prepare client activity report summary timely per client's request
6.Suggest improvements on client's or internal procedure for continuous improvement
7.Can sense potential problems that may lead to customer's dissatisfaction or BV internal processes difficulties
Required Skills & Qualifications (What skills are required for this position)
1.Ability to work well under pressure to handle crisis situations and balance several tasks simultaneously
2.Must possess strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external)
3.Excellent verbal and written communication and presentation skills
4.Must be confident, highly efficient, and self-motivated
5.Attention to detail and process improvement skills
6.Must be able to work independently, as well as in a team environment
7.University graduated,major in arts,English major is prefered.
Location:深圳市 南山区 西丽镇 红花岭工业南区
公司介绍
ABOUT US:
Bureau Veritas, founded 1828, is an international group with a core business of conformity assessment, applied in the areas of quality, health, safety, environment and social responsibility.
The mission of Bureau Veritas consists in inspecting, verifying or certifying assets as well as projects, products or systems, using its own benchmark references or external standards, in order to deliver compliance reports. Proposed services also include related consulting and training.
Bureau Veritas aims at creating added value for its customers through assistance in risk management and performance optimization. The group provides diversified solutions according to the needs of small and medium-sized firms, large international groups or government bodies. Bureau Veritas is thus present in many markets such as marine, construction, industry, energy, consumer goods, transport and services. The group’s activity can involve, for example, verifying the different steps of a building’s construction, testing materials or consumer goods, surveying ships or reviewing offshore construction plans, controlling the environmental impact of an industrial plant, inspecting goods before shipment in a port, or certifying products or systems.
Responsiveness and availability of qualified local and technical teams are two of the main strengths appreciated by Bureau Veritas’ customers.
In 2005, Bureau Veritas is present in 140 countries through its network of more than 600 offices and laboratories. In 2004 revenues totaled more than 1.4 billion euros. Every day, more than 20,500 staff members, including many experts, serve over 280,000 customers throughout the world. Bureau Veritas is recognized and accredited by the largest national and international bodies.
The head office of Bureau Veritas is located in Paris, France. Since 2004, Wendel Investissement holds 99.22% of Bureau Veritas.
Bureau Veritas, for the benefit of business and people.
OUR WEBSITE:
www.bureauveritas.com
OUR BENEFITS:
1. Working 8 hours a day and 5 days a week, overtime pay will be counted legally.
2. Social insurance will be paid by company right in the join-in month, and an extra business insurance will be bought by company after probation (generally 3 months).
3. Double paid at end of the year, bonus excluded.
4. 10 days annual leave in the first year of employment without any salary deduction, 12 days in the second year and 15 days in the third year.
5. 12 days sick leave with salary every year.
Bureau Veritas, founded 1828, is an international group with a core business of conformity assessment, applied in the areas of quality, health, safety, environment and social responsibility.
The mission of Bureau Veritas consists in inspecting, verifying or certifying assets as well as projects, products or systems, using its own benchmark references or external standards, in order to deliver compliance reports. Proposed services also include related consulting and training.
Bureau Veritas aims at creating added value for its customers through assistance in risk management and performance optimization. The group provides diversified solutions according to the needs of small and medium-sized firms, large international groups or government bodies. Bureau Veritas is thus present in many markets such as marine, construction, industry, energy, consumer goods, transport and services. The group’s activity can involve, for example, verifying the different steps of a building’s construction, testing materials or consumer goods, surveying ships or reviewing offshore construction plans, controlling the environmental impact of an industrial plant, inspecting goods before shipment in a port, or certifying products or systems.
Responsiveness and availability of qualified local and technical teams are two of the main strengths appreciated by Bureau Veritas’ customers.
In 2005, Bureau Veritas is present in 140 countries through its network of more than 600 offices and laboratories. In 2004 revenues totaled more than 1.4 billion euros. Every day, more than 20,500 staff members, including many experts, serve over 280,000 customers throughout the world. Bureau Veritas is recognized and accredited by the largest national and international bodies.
The head office of Bureau Veritas is located in Paris, France. Since 2004, Wendel Investissement holds 99.22% of Bureau Veritas.
Bureau Veritas, for the benefit of business and people.
OUR WEBSITE:
www.bureauveritas.com
OUR BENEFITS:
1. Working 8 hours a day and 5 days a week, overtime pay will be counted legally.
2. Social insurance will be paid by company right in the join-in month, and an extra business insurance will be bought by company after probation (generally 3 months).
3. Double paid at end of the year, bonus excluded.
4. 10 days annual leave in the first year of employment without any salary deduction, 12 days in the second year and 15 days in the third year.
5. 12 days sick leave with salary every year.
联系方式
- 联系人：Karrie/Eva
- 传真：(0755)33688175