东莞招聘

Title: Customer Service Manager (CSM)
Location: Beijing / Chongqing, China
Reporting to: CEO

Job Summary:

Our website users - Employers and Providers, are our customers to whom we strive to provide the best crowd souring services. CSM will be working together with other management team members, leading a customer service team and ensuring total customer satisfactions. This position plays a critical role to develop and implement customer service policies and procedures. Based on customer feedback and contact, CSM is a driving force to improve the quality and usability of our website services.

Responsibilities:

1. Lead a service team to provide help and assistance to employers and providers on the jobs posted to our website and ensure the jobs will be successfully completed.
2. Organize, facilitate and coordinate customer service activities in other geographic areas, e.g. US and Canada.
3. Communicate with users via e-mail, telephone, instant message, etc.
4. Propose, draft and implement customer service policies and procedures.
5. Propose, draft and implement user evaluation system.
6. Identify, propose and facilitate systems and tools for customer communication, manage call center in the future.
7. Organize customer surveys and testimonials.
8. Build a strong base of Certified Providers.
9. Organize special and promotional user activities online and offline.
10. Manage disputes, mediation and arbitration between users.
11. Monitor and manage user violation cases.
12. Work together with Marketing Manager on marketing campaigns and promotional events.
13. Work together with Product Manager to design and improve website pages, procedures and functions, for both front end and back end systems.
14. Work together with Technical Manager for trouble shooting related to users.
15. Study and analyze competitions in the areas of customer service, benchmark our service to the best practice in the industry.

Qualifications:

1. Be excellent in English, proficiency in both speaking and writing.
2. Have good speaking and reading skills in Chinese.
3. Have good understanding of western culture in various areas, e.g. social systems, literature, sports, religions, copyright, privacy and legal issues, and etc.
4. Be a team player with strong communication skills.
5. Be flexible to work overtime if needed.
6. Be well organized with attention to details, with a genuine interest in working with and helping customers


How to Apply for this Position：
Click the link below to submit your job application if you are interested in this position:
http://www.witmart.com/bid/recruitment_jobid_2953.html

中国领先的人才共享平台
猪八戒网（zbj.com）创建于2006年，现已形成猪八戒网、天蓬网和线下Zwork社区的“双平台+一社区”服务模式，是中国领先的人才共享平台。猪八戒网开创式地为人才与雇主搭建起双边市场，通过线上线下资源整合与大数据服务，实现人才与雇主精准无缝对接。
猪八戒网不仅为人才匹配全球商机，而且还凭借自身专业孵化能力为每一位人才赋能，帮助他们突破时空限制，最终实现“我在猪八戒，服务全世界”。同时，猪八戒网通过整合平台专业人才资源，输出了完整的“互联网+行业”解决方案，让雇主可以在平台上“找专业人做专业事”，进而专注于自身核心业务、提高工作效率。

基于人才共享的服务交易市场
猪八戒网是一个广阔的服务交易市场。
在“双平台+一社区”的服务模式下，猪八戒网通过自身大数据能力实现人才和雇主的精准匹配和高效沟通，从而为政府、大企业和中小微企业提供企业管理、品牌创意、企业营销、产品制造，以及软件开发等专业的行业服务，可有效提升企业运行效率增强核心业务的市场竞争力。
有别于传统电商平台单纯赚取商品差价的模式，猪八戒网把商品从需求到生产落地全链条都搬到平台上。在服务交易过程中，需要专业人才根据需求进行个性化创造，因此猪八戒网本质上是做人才的共享。

超级孵化器
猪八戒网是一个可以为创业创新者提供多维度、全周期孵化能力的超级孵化器。在此过程中，通过平台赋能，有效地推动人才红利的释放，最大限度地发挥出人才的价值。
猪八戒网致力于让创业创新者在万物互联的时代生活更美好，除了提供高效协作的办公体验、资源开放共享的社交空间、企业成长全生命周期管家服务，帮助创业创新者提高工作效率外，还能将他们与全世界海量服务需求进行匹配，帮助他们在业务上破除时空限制，完美实现“我在猪八戒，服务全世界”。

产业升级推进器
猪八戒网还是一个产业升级推进器。
猪八戒网依托于“双平台+一社区”，以及互联网+共享服务中心、人才共享服务小镇等线下业务，整合第三产业优质服务资源，为传统行业、政府和企业提供专业的互联网+行业解决方案。
在猪八戒网平台上，各行各业的雇主都可以“找专业人做专业事”。通过“集众智、汇众力”的方式，雇主可以借助猪八戒网平台上海量人才所提供的专业服务，推动自身产业转型升级，从而由点及面地带动所在区域城市发展壮大经济新动能。这种模式不仅满足了本地化市场深度服务需求，更实现了商业价值和社会价值的统一。