Customer Services Supervisor 空运客服主管
全球国际货运代理（中国）有限公司深圳分公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2016-09-21
- 工作地点：深圳
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 熟练
- 职位月薪：5000-10000/月
- 职位类别：船务/空运陆运操作 货运代理
职位描述
职位描述：
General Description
Supervise a team of customer service representatives and / or customer services assistant to ensure efficient, timely and quality customer services are provided to the customers
Specific Accountabilities
? Coach customer service clerks on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets
? Supervise customer service clerks to ensure their performance is aligned to stipulated standards
? Ensure all incoming messages from overseas offices relating to customer service support are attended to promptly and efficiently
? Handle assignments as required by relevant departments to increase business prospects for the company
? Ensure company procedures and policies are followed by customer service staff
? Verify and compile statistics relating to the management of customer service
? Perform any special duties or projects as assigned by the department head.
Skills Required
? Fluent in written and spoken English, Cantonese and Mandarin
Experience and Qualifications
? Junior College diploma or above
? Minimum 3-year experience in Airfreight & in the filed of customer service
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General Description
Supervise a team of customer service representatives and / or customer services assistant to ensure efficient, timely and quality customer services are provided to the customers
Specific Accountabilities
? Coach customer service clerks on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets
? Supervise customer service clerks to ensure their performance is aligned to stipulated standards
? Ensure all incoming messages from overseas offices relating to customer service support are attended to promptly and efficiently
? Handle assignments as required by relevant departments to increase business prospects for the company
? Ensure company procedures and policies are followed by customer service staff
? Verify and compile statistics relating to the management of customer service
? Perform any special duties or projects as assigned by the department head.
Skills Required
? Fluent in written and spoken English, Cantonese and Mandarin
Experience and Qualifications
? Junior College diploma or above
? Minimum 3-year experience in Airfreight & in the filed of customer service
职能类别： 船务/空运陆运操作 货运代理
关键字： 空运 货运代理 物流 客服 主管
公司介绍
在全球国际货运，你将作为全球物流服务网络中连接世界的一员。我们的网络让你塑造你的事业, 鼓励你做出贡献和真正地发挥个人特长。全球国际货运在全球有员工逾76,000名，我们拥有多元化的团队和欢迎不同背景、不同想法和不同技能的人才加入我们。与我们成为一个团队，共同前进。
如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To know more about us, please visit http://www.dbschenker.com/cn
如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To know more about us, please visit http://www.dbschenker.com/cn
联系方式
- 公司地址：地址：span一横路(西)普洛斯东莞麻涌汽车物流园